Customer Relations Apprentice

Launch PadUse our Launch Pad Apprenticeship Programme to start your career in Banking Are you looking for an alternative to university?Would you like to learn whilst you earn?Would you like to kick start a great career in Banking? If this sounds like you, we would love to hear from you!OSB Group are offering a rare opportunity to join our Chief Control Office as a Customer Relations Apprentice.
This position will give you fantastic insight and experience working with the Customer Relations Team.You will gain a thorough understanding of variety of customer relations tasks, such as handling complaints and enhancing our customer\'s experience.
Working within a supportive team, you will get \'hands on\' experience whilst achieving qualifications to support your career goals.About us:
OSB Group is a specialist mortgage lender, supported by our savings brands.
Our key purpose is to help customers, colleagues and communities prosper.
Proud to be listed in The Sunday Times \'Best 100 Companies to Work For\', we have over 2000 employees across the UK and India.
We\'re focused on developing positive relationships in the communities in which we\'re based, and over the last two years we\'ve donated over half a million pounds to local charity partners.
Our Apprenticeship Programme is open to all people.
In particular we would love to talk to those of you who are from a diverse and wide range of backgrounds and experiences, and we strongly encourage applications from people with a disability, ethnically diverse people, LGBTQ+ people and all gender identities.
What to expect from an OSB Apprenticeship:
A permanent contractProfessional Customer Service Specialist Level 3 Apprenticeship Qualification, with an established training provider, supporting you all the wayA buddy to help you navigate your first steps in your financial services career£14,000 starting salary5% annual performance related discretionary bonusA Monday - Friday, 9-5 job (no weekend working!)A great benefits package including; 28 days holiday, a bonus scheme and lots of added extras on Perkbox (cheap cinema tickets, discount codes for eating out and high street stores, free phone insurance!) What you will be doing:
On a typical day, you will be completing a variety of tasks to support the team.
This includes:
Dealing with the complaint\'s mailboxes, managing incoming and outgoing responses, ensuring case owners are aware of any new communication relating to their casesDealing with all incoming post, scanning, and attaching to any associated complaint cases and ensuring case owners are aware of any new activityFormulating standard complaint letters as required and ensuring relevant case actions are updated accordinglySupporting Customer Relations Team Leader and Manager with any ad-hoc activities as and when requiredSupporting the team with general administration tasks, including booking of meetings, producing power point slides with relevant information for meetings and committee packs, maintenance of team road map, minute taking of meetings where important decisions are made What we need from you:
An inquisitive mind!Good communication skills and a willingness to learn the department from the ground upGood knowledge of Microsoft Excel, Word, and PowerPointDetermination to learn and develop new skills, with the long term aim to progressMinimum GSCE\'s (Grade 4/ C or above) in Mathematics and English and ideally working towards higher education in Year 13Right to work in the UK(You cannot apply if you have an existing qualification in the apprentice area you wish to apply for) What to do next:
APPLY - please complete the simple questions via our online portal, helping us understand why you\'re interested and in what area of the businessApplications open until 5pm on Friday 5th July.Screening calls will be arranged shortly afterwards and assessment activities arrangedOffers will be made with flexible start dates depending on the availability of the group we hire! If you are considering a career within Financial Services please click the \'Apply\' button to send us your CV or if you\'d like to talk to us first, please email at stating "Launch Pad" in your subject heading and we will be in touch.
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