Talent Manager

Job Purpose

Managing RWS's talent to support RWS's current project requirements as well as enable growth in key areas and the expansion of our service offering to clients.
Delivering excellent customer service to RWS Client Services (CS), Language Delivery teams (LD) and commercial organisation to ensure RWS have the talent required to succeed on all accounts.
Representing RWS's brand and increasing RWS's presence in the market through networking and relationship building.
Managing expenditure and procurement of all assigned languages.

Key Responsibilities

Global recruitment of talent for a variety of tasks and subject matters

• Advertising for applicants and actively contacting potential freelancers to encourage application to RWS
• Coordinating recruitment activities and application processes for new translation vendors
• Processing applications, organising tests and evaluations and entering details of successful candidates on the Vendor Database
• Compiling ongoing statistics to measure effectiveness of recruitment sources and methodology
• Tracking multiple leads and applications accurately and efficiently to enable quick retrieval
• Negotiating rates with new freelancers to ensure they are in line with RWSs spend strategies
• Promoting the use of RWS Studio to potential freelancers
• Ensuring new freelancers have a clear understanding of RWS's expectations and procedures

Networking, representing the RWS brand and influencing the industry

• Regular use of social media to retain and grow RWS's presence in the market
• Representing RWS at events and conferences
• Conveying the unique benefits of working with RWS to freelancers
• Developing knowledge and awareness of RWS freelancers and the freelance community in the region, to be able to advise on freelancers and pick up useful information and contacts for strengthening RWS's supply chain
• Build a mutually beneficial relationship with freelances in order to place RWS, as a client, in a strategically positive position within your local/regional vendor community.
• Working with universities and other institutions to develop talent and promote RWS

Driving and Coordinating campaigns with Language delivery teams and Client Services

• Proactively assessing RWS's capacity in all areas and ensuring regular collaboration with LD, CS and sales teams to ensure the Supply Chain is actively supporting RWS's growth
• Planning resource allocation for specified campaigns, including evaluating data on current capacity to determine if recruitment is needed for anticipated projects
• Creating and managing proposals for specific account/vertical campaigns

Integration and maintenance of talent

• Maintaining integrity of all data on the Vendor Database for various resources, language combinations and subject matter areas
• Instructing and training users to use the Vendor Database in the most effective way
• Informing in-house Translation Team of new freelancers added, and promoting and monitoring their active integration in live projects
• Acting as a main point of contact for non-project communication with freelancers, e.g.
  business reviews and quality discussions
• Monitoring utilisation of all vendors to ensure balanced usage
• Working with the LD team to ensure new freelancers are introduced to accounts and to analyse and influence the buying strategy
• Working with the LD team and FL to ensure quality is at the right level across verticals and to ensure a regular feedback loop is in place

Procurement

• Creation, analyse and follow up of purchasing plans for your territory
• Analysing expenditure data to validate and strengthen the effectiveness of our cost control strategy

Skills & Experience

• At least 3 years' experience in the industry (vendor management experience preferred) and in the Arab market specifically
• Advanced verbal and written communication skills in English and Arabic with an excellent telephone manner
• Ability to prioritize and to work to tight deadlines
• Proactive and flexible approach, reliable and systematic
• PC literate with good experience of MS Office, especially Word and Excel
• Analytical mind, ability to create and interpret reports on vendor usage, expenditure and other variables
• Advanced knowledge of Internet searching and social media
• Skilled networker and relationship-builder
• Bilingualism (English and Arabic), written and spoken
• Seniority and professionalism, skilled and responsible spokesperson (to be able to represent RWS)

At RWS, we're here for one purpose:
unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible.
Our unrivalled experience and deep understanding of language have been developed over more than 60 years.
As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers.
Our client base spans Europe, Asia Pacific and North and South America.
Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.â¯â¯

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS.
Our work fundamentally recognizes the value of every language and culture.
So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us:
to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as One RWS.

For further information, please visit:
RWS⯠â¯

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.
RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.
RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies:
RWS Holdings PLC does not accept agency resumes.
Please do not forward any unsolicited resumes to any RWS employees.
Any unsolicited resume received will be tre.