AGENT / AGENTE DE VOYAGES
EN PLUS D'UN POSTE À TEMPS PLEIN, PERMANENT À NOTRE SUCCURSALE DE LAVAL, GVQ T'OFFRE :
Des assurances collectives incluant un compte de gestion santé annuel de 300$ à 1000$ et un plan dentaire ;
La « Contribution de GVQ » au mode de vie de 750$/année ;
Des rabais avantageux sur les voyages ;
Un horaire de travail de jour du lundi au vendredi ;
Congés annuels supplémentaires et journées de maladie ;
TON RÔLE PARMI NOUS SERA DE :
Partager ton expertise en répondant aux demandes de renseignements en personne, par téléphone et par courriel ;
Proposer des forfaits ou des prestations sur mesure en fonction des besoins et du budget des clients ;
Effectuer des recherches pour élaborer des itinéraires de voyages qui répondent aux attentes des clients ;
Réserver des forfaits, vols, croisières et autres prestations touristiques ;
Assister les clients tout au long de leurs préparatifs de voyage ;
Préparer et transmettre aux clients les factures et la documentation de voyage ;
T'assurer de la compréhension des clients au sujet des politiques et conditions de voyage actuelles;
Favoriser la fidélisation des clients en effectuant un suivi à leur retour de voyage ;
Te maintenir à jour sur les nouveautés et les tendances émergentes en matière de voyages ;
Collaborer à l'amélioration des processus en place et à la croissance de l'Agence par GVQ ;
Participer à des voyages de familiarisation.
POUR EXCELLER DANS TON RÔLE, TU AURAS BESOIN DE :
Une formation en vente de voyages ou en tourisme ;
Un certificat de conseiller en voyages de l'Office de la protection du consommateur ;
2 ans d'expérience dans le domaine du voyage ;
Excellentes habiletés de communication ;
Débrouillardise, polyvalence et autonomie ;
Maîtriser différents outils informatiques : Apollo, SIREV, PC Voyages (un atout).
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