Les entreprises Amis Juniors sont beaucoup plus que de simples concessions automobiles! Avec près de 300 employés répartis dans plusieurs concessions à travers le Québec, de Saguenay-Lac-St-Jean à Montréal, nous sommes une véritable force sur le marché automobile et récréatif. Notre secret? Une expérience client inégalée, une équipe de feu, et des valeurs ancrées dans la tradition familiale et l'engagement envers nos clients et la communauté.
Nous cherchons un Directeur des opérations fixes chez l'Ami Junior Mazda à Chicoutimi.POURQUOI NOUS REJOINDRE?
Plaisir garanti: Chez nous, le travail rime avec plaisir. L'ambiance, c'est sacré!
Équilibre de vie: On respecte ton temps. Un job c'est important, mais ta vie personnelle aussi!
Intégrité et respect: On est une grande famille. L'entraide et le respect sont au cœur de notre ADN.
Engagement: Participer à des activités caritatives et communautaires, c'est dans notre nature.
TA MISSION, SI TU L'ACCEPTES:
Le Directeur des opérations fixes sera responsable de la gestion globale du département de service après-vente dans notre concession automobile. Ce rôle crucial implique la supervision des opérations de l'atelier mécanique, de l'équipe de service client, du département des pièces ainsi que la mise en œuvre de stratégies pour garantir l'efficacité, la rentabilité et la satisfaction client.
Gestion de du département de façon efficace et rentable;
Prévoir les objectifs des différents services sous sa supervision en collaboration avec son supérieur et les atteindre.
Gestion de personnel;
Rechercher l'harmonie et l'esprit d'équipe au sein des services dont il assume la supervision ainsi qu'avec tous les autres services de la concession.
Voir à ce que la satisfaction de la clientèle soit une priorité en s'assurant que le personnel est courtois et respectueux lors des échanges avec les clients.
Créer et entretenir des relations harmonieuses avec les clients afin de les fidéliser et s'assurer de recueillir leurs recommandations en ce qui concerne des clients potentiels.
Traiter les plaintes des clients dans les plus brefs délais, selon les modalités de la concession.
Optimisation des Processus;
Gestion Financière.
Assurer la santé et la sécurité du milieu de travail en faisant appliquer les lois québécoises à cet égard.
Comprendre les modalités relatives aux garanties et aux politiques du constructeur en s'assurant qu'ils sont respectés et en administrant les demandes.
ALORS, PRÊT À PRENDRE LA ROUTE AVEC L'AMI JUNIOR?
Ne rate pas cette chance! Rejoins une équipe dynamique, passionnée, et fait partie de la grande famille L'Ami Junior. Embarque avec nous pour une aventure professionnelle hors du commun!
Dans la présente publication, le masculin désignant des personnes est employé sans aucune discrimination. COMPÉTENCES ET QUALITÉS PERSONELLES RECHERCHÉES:
Expérience préalable dans la gestion des services automobiles;
Connaissance approfondie des opérations de service, des processus de réparation et des technologies automobiles;
Compétences en leadership, gestion d'équipe et prise de décision;
Excellentes compétences en communication et en relation client;
Orientation vers les résultats et la rentabilité;
Capacité à travailler dans un environnement dynamique et exigeant;
Doit être ponctuel et minutieux.
Avoir le désir de satisfaire nos clients et de faire partie d'une équipe soudée.
Permi de Conduire Classe XXXX
Sens de l'observation;
Axé santé et sécurité.
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