About The Role
We are seeking a highly motivated and experienced Product Support Specialist to join our client team. This full-time position offers the flexibility of working remotely from anywhere in Canada.The ideal candidate will have a strong background in Mechanical Engineering or Industrial Design, with hands-on experience using Autodesk Inventor and a proven track record in customer support.
Key Responsibilities
Respond to support requests through various channels, adhering to documented processes and maintaining strong relationships with clients.
Document all support interactions in a comprehensive case management system.
Escalate unresolved issues to senior staff as necessary.
Research, verify, and document product defects.
Manage a personal backlog of support requests efficiently.
Keep customers and partners informed with timely updates on progress.
Create technical help articles based on resolutions identified during troubleshooting.
Qualifications
Bachelor's degree in Mechanical Engineering, Industrial Design, or a related field.
Minimum of 3-4 years of industry experience.
Proficiency with Autodesk Inventor.
Experience with CAM workflows (optional).
Experience with HSM tools (optional).
Exceptional customer service, troubleshooting, and analytical skills.
If you meet the above qualifications and are eager to contribute to a dynamic and growing team, we would love to hear from you.
How To Apply
Please submit your detailed resume with a mention of your relevant experience and send it to ***
Thank you for applying!
Techedin is a global IT Services company complementing the efforts of technology-driven enterprises in developing cutting-edge solutions for humans. We offer services in enterprise app development, content management solutions (CMS), customer relationship management (CRM), cloud engineering, custom software development, and data engineering. Our services include IT Consulting, project management, Software Quality Assurance, and data and analytics services. We develop and maintain various software applications and all other computer-related ancillary services. We have excellent professionals working round the clock to build the best technology teams and products for our customers.
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