Customer Success Manager

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers.
We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities.
MaintainX powers operational excellence for 7,500+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald's.
We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO's from GE, Twilio, Toast and PagerDuty.
The Customer Success Manager will be responsible for driving customer success and retention.
In this role, you will work closely with our sales and customer support teams to build strong relationships with customers, understand their needs and help them achieve their goals using our software products.
You will be one of the primary contacts for our customers, helping them onboard and adopt our products, providing training and support, and ensuring their ongoing satisfaction.
What you'll do:

Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell
Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively
Monitor customer usage and engagement to identify and mitigate churn risk
Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution
Continuously gather customer feedback and insights to drive product improvements and enhance the customer experience
Provide regular reporting on customer health and success metrics
About you:

3+ years of experience in a customer success role, preferably in a software company
Proven track record of driving customer success and retention
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Experience conducting product demonstrations and training sessions
Ability to identify and mitigate churn risk
Analytical mindset with experience using data to drive decisions and improve customer success
Comfortable working in a fast-paced, dynamic environment
What's in it for you:

Competitive salary and meaningful equity opportunities.
Healthcare, dental, and vision coverage.
You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated
About us:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities.
Our product is truly life-changing for 80% of the workforce that doesn't work behind a desk and needs enterprise-grade software at their fingertips.
MaintainX is committed to creating a diverse environment.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary.
Whatever your decision, it will not be considered in the hiringprocess or thereafter.
Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in MaintainX's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following:
a veteran of the U.S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.
military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305
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Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary.
Gender Please select Gender Are you Hispanic/Latino? Please select Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

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