Security Team Lead - Full Time Nights - 16 York Street

Overview
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements
Position: Team Lead - Security Guard

Site: Cadillac Fairview- 16 York Street (Maple Leaf Square)

City: Downtown Toronto, ON

Status: Full-Time Nights

Hours: Static Continental Nights - 1900-0700

Pay Rate: $19.77/hr.

A Sign on bonus of $500 is being offered for this position, $250 when offered and and another $250 when completed 6months



Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property and they take steps to ensure that the Manager's rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.

Job Duties:

Lead a team of 1-3 guards
Proactively dealing with emergency situations
Liaise with Site Director and Property Management
Providing exceptional service to enhance customer experience
Ensuring compliance with the standards, rules and regulations at the Property
Be proactive in helping everyone have an outstanding customer experience at the Property
Perform highly visible patrols of assigned patrol areas/zones (by foot), and positively engage with tenants, guests, visitor,s and employees on an ongoing basis
Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
Work closely with the Manager's other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitor,s and employees;
Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
Assist visitors, guests a,nd tenants' employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
Protect the Property and maintain a safe and welcoming environment
Enforce the rules and regulations at the Property in a fair and responsible manner
Report and follow up on hazards and/or deficiencies identified during duty
Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property
Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned
Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
Prepare written reports using the Manager's standard report-writing program
Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner
Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure
Facilitate access to restricted areas for authorized persons; and
Control vehicle traffic on the Property
Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills
Regular keyboarding and record keeping in written logs required
Close and secure doors to prevent heat loss during colder seasons
Shut off excess lighting where suitable to assist in the reduction of power consumption
Access control
Emergency management
other duties and responsibilities as assigned by the company and management
Requirements & Qualifications:

Valid Ontario Security Guard License
Valid First Aid and CPR Level - C certification - Issue by a WSIB-approved provider*
Covid-19 - Fully Vaccinated (Min 2 doses)
Must have a minimum 1 year of experience working in Security or equivalent
Basic computer (keyboarding) skills are required;
Knowledge of applicable federal, provincial and municipal legislation and regulations required
Excellent interpersonal
Demonstrated ability to multi-task
Effective written and verbal communication skills
Excellent discretion and overall decision-making skills
Tact and diplomacy in dealings with a range of settings and situations
Ability to work in a challenging, fast-paced environment
Flexible and adaptable in dealing with diverse situations and people
Prior work experience in a customer service environment
Previous experience working as a security guard
Highlights:

Extensive Paid Industry Training
Employer Paid Benefits
Opportunities for Growth & Advancement
Prerequisites:

A Valid Ontario Security Guard License
First Aid & CPR - Level C (WSIB Approved Provider)
Proficient in English (both oral and written)
Vulnerable Sector Check
Fully vaccinated against COVID-19 (2 dose min)
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Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
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