SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services.
With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.
We're recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award.
With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.
We seek a Customer success Manager, an enthusiastic professional with customer empathy, strong ownership, and excellent planning skills who excels in prioritization and thrives in dynamic, high-pressure environments.
Responsibilities:
Be a trusted advisor and partnership manager for SysAid's largest enterprise customers - their focal point
Manage the renewal cycle and contract processing to ensure no service disruptions.
Regularly meet with customers to drive and maximize the utilization of the product.
Identify growth opportunities within the account by building a wide network within the customer's domain
Conduct account health checks and analysis to assess risk potential
Prepare and present Quarterly and Executive Business Reviews
Create value for customers by building strategic partnerships and identifying success criteria
Collaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with oper
Qualifications
3+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
Exceptional communication and discovery skills and strong business acumen
A go-getter mentality - thrive in a multitasking environment
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