Bilingual French/English Technical Customer Service Representative

Bilingual (French/English) Technical Customer Service Representative Calgary Headquarters, Calgary, Alberta, Canada
Posted Thursday, August 17, 2023 at 6:00 AM
'PBS is the fastest growing 'All Inclusive Business Platform' vendor in North America and we've only just begun! '
The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team.As a Bilingual (French/English) Technical Customer Service Representative, you will provide top quality knowledge and expertise in both official languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.
The Bilingual (French/English) Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Job Responsibilities:
Bilingual Technical Customer Service Representativesupport keeps French and English users informed about their escalations/incident's status at agreed intervals
Work on project teams to support other departments and install needs
Monitor and respond to Helpdesk Tickets for our clients
Escalate critical issues to other tiers or managers, as needed
Keeps users informed about their escalations/incident's status at agreed intervals
Keeping abreast of Software enhancements and new releases, by reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Travel required (25% - 1 week/month to Canada and the US)
Qualifications:
Excellent communication skills in both French and English
High School Diploma required, relevant certification or post-secondary diploma preferred
Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
Previous experience working with Networks (TCP/IP), Basic LAN/WAN knowledge
CompTIA A+ and Network +
Strong base knowledge of industry standard business applications
Previous experience in a call centre environment is an asset
Previous customer service or dealership experience will be considered an asset
Problem solving and trouble shooting skills
Effective time management and organization
Thorough understanding of PC hardware and software as well as Microsoft Products
Willingness to commitment to an ongoing system of education and cross-training
What we offer:
Exciting work environment and product
Full technical support and training
Full time permanent role
Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Free parking
Staff events
Competitive base salary ($55,000k/yr. - 60,000k/y)
Great referral bonus
Staff discounts with GM, Dell, and more
Growth opportunities
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
Pay Type Salary
Education Level Associate Degree
Travel Required Yes
Travel Percentage 25
Calgary Headquarters, Calgary, Alberta, Canada
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