Bilingual (French) Customer Service Agent - Resolution 1
Customer Service Agent - Resolution Team 1
Summary:
The Bilingual Customer service agent- Resolution 1 role will report directly to the Resolutions Team Manager. This role will be responsible for ensuring the accurate and timely completion of appraisal request by providing superior customer service to NAS lenders, brokers and appraisers alike. As part of a high-volume team, the Resolution 1 Agent will ensure lenders and appraisers are kept up to date and each request meets all Service-Level-Agreements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience:
Strongly Preferred:
Bachelor's degree (ABA.) or equivalent from two-year College or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Excellent communication skills - verbal and written fluency. French and/or Spanish is an asset.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of; Internet Software; Spreadsheet Software (Excel); Electronic Mail Software (Outlook); Word Processing Software (Word); Presentation Software (PowerPoint); Call Management System considered asset.
Other Qualifications:
§ Must have the ability to focus for long period of time with strong attention to details; remains energized and focused in a fast-paced and evolving environment.
Seniority levelReferrals increase your chances of interviewing at The Nationwide Group by 2x
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