Systems Analyst Senior

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Business Unit: Discovery Central Services

Function: Business Analysis

Date: 22 May 2024

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Global

Vitality Group, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner's insurance and financial services products in the markets where they operate. Vitality Group also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Group coordinates and focuses on resource allocation to Discovery's emerging, global health insurance initiatives. Vitality Group is also responsible for Discovery's 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China.

To date, Vitality Group's businesses jointly reach more than 20 million lives across 29 markets (Argentina, Austria, Australia, Canada, China, Ecuador, France, Germany, Hong Kong, Indonesia, Japan, Macao, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Philippines, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Thailand, the United States and Vietnam) as well as our primary markets in South Africa and the United Kingdom.

Key Purpose

The main responsibility of the Business Systems Analyst (BSA) is to infuse technological solutions to business-related problems to align IT development with business strategy, including client needs.

This role plays a major role in building exciting new solutions that increase Vitality members' engagement in our world-class wellness program. You will be an effective advocate of the market facing team in the systems development lifecycle and will interface with several teams, Actuaries, Product Specialists, development teams locally and abroad (different time zones), testing teams, executives and most importantly the client to implement initiatives that support and drive engagement in the Vitality wellness program. System Analyst (technical acumen) will be advantageous, a 70 / 30 split (70% technical - ability to engage with developers, architects, DBAs etc. on a technical layer and 30% business analysis acumen to engage with business, client and partners etc.).

Areas of responsibility may include but not limited to Analysis, Documentation & Design Skills

Interaction with People:

• Lead requirements-gathering sessions and workshops, brainstorming sessions and status meetings with business stakeholders
• Interact with technical team members such as solution architects, developers and system analysts
• Work with the Experience Design and design team on requirements for new customer journeys, giving input on business requirements.
• Interface with offshore development teams in different time zones
• Work with external partners regarding data integration efforts
• Communicate relevant information regarding project impacts to business stakeholders
• Provide mentorship regarding best practices for documentation, story structure, and analysis processes for other Analysts
• Interact with business stakeholders at all levels of the organization.

Documentation:

• Document business requirements in the form of BRDs, use cases, user stories and business rules
• Create as-built specifications for consumption by business and operations stakeholders
• Create educational and reference content for internal departments and functions
• Create specifications for technical system functionality
• Document business requirements for data integration purposes
• Complete documentation for 'Definition of Done' under the business analyst tasks

Process:

• Lead agile ceremonies as part of the SDLC
• Produce estimates for proposed work to inform enhancement costs
• Perform risk analysis on proposed development initiatives
• Identify and drive process or other solutions to improve business results, product performance and client satisfaction
• Employ critical thinking and problem-solving skills during analysis to inform creative solutions

Facilitation Skills

• Conduct Functional Specification walkthroughs with developers.
• Facilitate client-walkthrough JAD sessions, and sign-off of Functional Specifications with business owners to ensure Business Requirements have been met.

Technical Skills

Technology:

• Understand mobile interface and application technologies for iOS and Android
• Understand data exchange formats (XML, CSV) and protocols (FTP, HTTP)
• Understand UML Process Design and data modelling techniques.

Good understanding of UML, specifically:

• Use Case Diagrams & Narratives
• Sequence Diagrams
• Activity Diagrams
• Entity Relationship Diagrams

Project & Management Skills

• Plan delivery with the Development Manager and Scrum Master.
• Co-ordinate activities within the development team, and with other departments.
• Engage with external 3rd-parties (e.g. device manufacturers, product vendors) and internal teams for the delivery of projects, as well as for regular touch-bases.
• Formulate Work Breakdown Structures (including sizing) for projects and Change Requests.
• Drive projects from ideation to completion and ensure successful delivery of these projects.
• Provide regular feedback to Manager with regards to QC's and Unit testing progress.
• Monitor roll-out and go-live and attend to any support issues and enhancements identified by business post go-live.

Testing Skills

• Creation, review, maintenance and execution of test cases, scenarios, and results.
• Functional Testing of delivered functionality against gathered business requirements and test cases and scenarios.
• Non-functional testing including security, usability, performance, and reliability testing as per team best practices and standards.
• Defect management and regression testing (where applicable), including providing input into the generation of automated test scenarios.

Support & Troubleshooting Skills

• Escalation and management of issues identified during a project / BAU.
• Production log analysis & management including root cause analysis.
• Problem resolution and troubleshooting.
• Identify op.