Revenue Operations Manager Remote Canada; United States

If you're reading this, it means you're at least playing with the idea of ditching your current gig and leveling-up.
Look no further, we have a challenge for you…

About Warmly:

Warmly is changing the way B2B companies leverage high intent and chat when it comes to their inbound and outbound sales motion.
We are a Series A company with Series C processes and technology stack.
There is no red tape here.
We expect every Warmite to come in and break things in hopes to make them better and ready for scale.
New ideas that are data-backed and gut-driven are what make us thrive here.

We are looking for someone to join the Revenue Operations team as our Revenue Operations Manager, Process & Systems.
You will work alongside the team to build, optimize and/or enhance existing systems and processes leveraged by our revenue team.
This role will support sales, account management, customer success, external affairs, and marketing.
We're looking for someone who is a self-starter and has the right balance of technical systems knowledge paired with experience collaborating with others and managing high-visibility projects.

What You'll Do

Support Warmly's revenue systems strategy and roadmap to ensure revenue team is operating efficiently & effectively.

Create reporting and dashboards that tell the GTM team a story and help us draw actionable insights

Create and assign territories for the sales team based on our defined Ideal Customer Profile, Warmly signals, 6Sense intent, SimilarWeb insights, Seamless and Apollo databases.
You will help identify the top 1% of accounts and assign them to reps in HubSpot and Outreach

Assign lists for the Marketing team to run an Account Based Motion on based on our defined Ideal Customer Profile, Warmly signals, 6Sense intent, and SimilarWeb insights

Enhance existing GTM processes or stand-up new processes that improve team efficiency and effectiveness

Own the execution of key cross-functional initiatives - design solutions, manage timelines, partner on key decisions, issues and implementation, and documentation.s

Develop and document end-to-end processes and process-related artifacts such as business requirements documents, flow charts, integrations, and custom field mappings in Notion and Spekit for enablement

Translate business objectives and requirements into clear and actionable technical specifications.

Manage and evaluate the efficacy of existing processes & tools, and manage the development and rollout of new tools the help scale Warmly.

Provide training as needed to support end users through business process or system changes.

Performs other duties as required/assigned by the Head of Revenue.

What Success Looks Like…

You understand our existing processes & tools for supporting the revenue team, including HubSpot contacts, accounts, and opportunity management, and the end-to-end quote to cash process, and the tech stack of the revenue team.

You understand the internal operations of our company, along with the organizational structure and roles and responsibilities of the revenue, finance, and operations teams.

You prioritize where you can add the most value, with an output of a list of work streams and recommended prioritizations.

You have constructed documentation and/or diagrams on at least 1 existing operational process associated with the revenue team.

You have created and started roll out on plans for process enhancements, including timelines, desired outcomes, business impact, relevant stakeholders, and milestone deliverables.

You are owning our cross-team systems strategy and making recommendations on how to enhance cross-team collaboration and handoffs.

You have a full handle on the revenue team processes and are making specific, actionable recommendations on improvements and enhancements.

You have constructed documentation and/or diagrams on at least 3 existing operational processes associated with the revenue team.

You triage, prioritize, and own all projects that impact the revenue teams' technical systems & processes.

You are developing project plans outlining key milestones and deliverables, and are managing projects to meet these goals.

You proactively manage and own the RevOps roadmap for all process and systems work and enhancements.

You are measuring outcomes and impact of process improvements as well as the revenue teams' tooling and tech-stack.

What You Need

2+ years combined experience within Sales Ops, Revenue Operations, Marketing Ops, Data Analysis, and/or working directly with HubSpot.

A firm understanding of data structures of CRM systems.
HubSpot and Outreach.io experience required.

Experience working cross-functionally to manage complex projects and stakeholders.

Highly analytical & data driven with ability to coordinate well cross functionally.

Experience with Series A-C, high-growth companies a plus.

Excellent project management skills

Proven ability to translate business objectives and requirements into clear and actionable technical specifications.

Strong communication skills, with the ability to convey complex concepts to a wide range of stakeholders, including sales, customer success, marketing, and executive teams.

A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions.

Experience working a fast-paced, rapidly changing work environments.

A work environment that is conducive to high quality virtual interactions.
This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection.

The ability to travel periodically for work.

Here's some of RevOps Tech you'll be working with and manage:

HubSpot CRM for Sales, Marketing Email Automation, Contracand Customer Success

Default (Inbound Funnel)

Orum

Sendspark

Spekit

Apollo

SimilarWeb

6Sense

Slack

Metabase

Ramp

First Promoter

Allegrow

Namecheap

Compensation:

This role will be paid at $110,000 - $130,000 per year, depending on experience.

Great benefits! At Warmly, you'll be eligible for benefits such as:
medical, dental, and vision insurance, Unlimited PTO, company holidays, parental leave, 401k, home workstation benefit, and equity.

We think Warmly's a pretty great place to work.
But don't just take it from us, listen to what our amazing SDR Team has to say!

Of course, I know what you're doing on our website, even when you ignore my chat

Of course, I know your name, company, email, and LinkedIn

And of course, you'll get an email or LI msg right after you visit, because we're all about automation!

Last month I had an 85% conversion rate from Demo Held to Qualified.

The prospects were already visiting our website and engaging, making it easier for me to book them.

I think every sales team would benefit from a tool like this one

Last Monday, on Warmly, 's AI chat, I scheduled 5 meetings.

Yes, not one but 5!!!

All of them turned out to be qualified, and all of those people actually came to our website through my cold emails.