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THE ROLE:

The Account Manager is an expert advisor responsible for managing a book of business, servicing clients in a courteous and professional manner, and assisting the producer in obtaining, maintaining, and expanding business. In addition, the Account Manager is responsible for the input of new business and marketing documents as well as other administrative duties as required to enhance the team's overall effectiveness.

As an Account Manager, you are an Operator, patient, conscientious, relaxed and cooperative team worker. You are;

  • Affable, approachable, accommodating, and detail-oriented
  • Highly tolerant for systematic work
  • Respectful and accepting of others' decisions.

WHAT YOU'LL DO:

  • Lead by example, live our values, and drive business relationships by providing exceptional customer service;
  • Support the growth of the company;
  • Build rapport and relationships through internal team mentorship and external client relations;
  • Oversee and mentor account managers, associates, and assistants;
  • Delegate, develop, and coach the team to ensure timelines are met;
  • Determine customer needs, negotiate coverages and terms, respond to complaints, and process transactions;
  • Review client's current coverage, analyze risk, and collaborate with Senior Advisors;
  • Follow EPIC workflows, maintain custom forms, ensure accurate servicing and billing;
  • Other duties as required.

WHAT WE REQUIRE:

  • Demonstrated expertise in commercial insurance, policy wordings, and coverages;
  • Level II license or equivalent, industry experience, academic background preferred;
  • Mentorship skills, teaming capability, leadership, diplomacy, business acumen;
  • Skills in analysis, problem-solving, critical thinking, decision-making, teamwork, communication, innovation, adaptability;
  • Advanced Microsoft Office and Broker Management Systems (EPIC) skills.

WHAT WE OFFER

  • Competitive Salaries;
  • Matching RRSP Contributions;
  • Flexible Working Arrangements;
  • Employee Discounts;
  • Health and Wellness Initiatives;
  • Referral Bonuses;
  • Positive and safe work environment!

Read the full job description and apply online on the recuiter's web-site

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