Technical Service Representative - Fort McMurray AB

Komatsu Brasil International
CA - Alberta - fort mcmurray
May 1, 2024

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions.
With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.
Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.
Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide.
Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines.
Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.
Komatsu Mining Corp.
offers rewarding experiences and unique growth opportunities:

Competitive wages
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness spending account
Company-sponsored registered pension plan (RPP) and matching program.
Safety boot voucher
Paid vacation
Company-supplied tools
4/5 Rating on Glassdoor
Sustainable employment
Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Discussion regarding full compensation package conducted upon initial pre-screen

Please visit our website ***/careers/ for more information.
Job Overview
In this position, you will apply your mechanical heavy equipment skills to commission, service, troubleshoot and repair shovels in open pit mining environments.
Your role will, perform breakdown and preventative maintenance on existing shovel fleet and lend technical support to multiple shovel assemblies.
In addition, you will also be required to attend meetings and provide the customer with reports and advice on breakdown repairs, upgrades and maintenance practices.
Reports to:
Lead, Technical Service
Shift:
7x7, 12 hours per day - rotational between days and nights
Location:
Fort McMurray, AB
Relocation:
This position does not offer relocation
Responsibilities

Apply mechanical/structural skills to commission, maintain, troubleshoot and repair P&H mining shovels in open pit mining conditions
Provide technical support all of our product lines on customers' sites
Research and troubleshoot technical issues
Promote excellent good customer relations and maintain customer database
Interface current field issues with our engineering group to assist, rectify and improve repetitive or critical issues
Lend technical support to shovel assemblies and assist machine commissioning
Provide mechanical / structural technical support on Komatsu surface mining product lines on customer sites
Carry out machine audits during planned outages
Record mechanical / structural reliability issues and communicate to OEM product support for resolution
Assist customer outage planning and technical meetings

Qualifications

Journeyman Heavy Equipment Technician/Millwright (Red Seal preferred) with knowledge of welding technology and structural inspection
Proven mechanical / structural troubleshooting experience on customer sites
Understand the functionality and operation of mining shovels and capable of accurately diagnosing problems.
Superior customer service skills and communication skills are required
Able to participate in machine building and commissioning phases of new equipment
Possess proven experience troubleshooting mining machines while working in an outdoor environment
Interpret welding procedures
Maintain a safe and clean safety work environment
Willingness to work overtime when required
Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment
Knowledge and experience working with Microsoft Office (Word, Excel, Project, Teams)
Additional Secondary education in mechanical and welding trades (CWB certification) would be an advantage
Other duties as assigned

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities.
We believe a diverse workforce strongly contributes to our business growth and product innovation.
As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples of Canada and would like to honour all the traditional territories that make up the land in which we gather, work and play.
Komatsu is an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.
Accommodations during the recruitment process are available upon request.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Note to Recruiters:
Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate.
Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property.
Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.
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Read the full job description and apply online on the recuiter's web-site

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