To ensure that the monthly forecasted food and beverage revenue figures are achieved for the outlet.
To strictly adhere to the established operating expenses and that all costs are controlled for the outlet.
To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
To ensure that the outlet is managed efficiently according to the established concept statements.
To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
To assign responsibilities to subordinates and to check their performance periodically.
To assist and coach in the operation and be visible during peak times.
To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.
To conduct and assist Stewarding Manager in monthly inventory checks on all operating equipment and supplies for the outlet.
To control the requisitioning, storage and careful use of all operating equipment and supplies for the outlet.
To conduct daily pre‑shift briefings to ambassadors on preparation, service and menu.
To liaise with the Kitchen and Beverage department on daily operation and quality.
To handle all guest complaints, requests and enquiries on food, beverage and service.
To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
To ensure that the outlet cashiering procedures is strictly adhered to.
To ensure that a supervisor or Assistant Outlet Manager is always visible and available on duty during service time in the outlet.
To identify in conjunction with the Director of Food and Beverage / Assistant Director of Food & Beverage / Assistant Food and Beverage Manager, market needs and trends.
To monitor and analyze the menus and product of competitive restaurants and pool bars.
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