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Business Fundamentals was developed by the Global Text Project, which is working to create open-content electronictextbooks that are freely available on the website http://globaltext.terry.uga.edu. Distribution is also possible viapaper, CD, DVD, and via this collaboration, through Connexions. The goal is to make textbooks available to the manywho cannot afford them. For more information on getting involved with the Global Text Project or Connexions email us atdrexel@uga.edu and dcwill@cnx.org.
Editor: Dr John Burnett (Daniels College of Business, University of Denver, USA)
Editor: Michael J Pesch (St Cloud University, USA) Reviewer: Ronald F Farina (Daniels College of Business, University of Denver, USA)
Operations management is a strategic function of the organization that produces the goods and services that are offered to the customer. Operations decisions determine how well these goods and services meet the needs of the organization’s target market, and consequently, whether the organization will be able to survive over the long term.
This chapter concludes with discussions of three “Special topics” in operations management that deserve special attention because they are widely acknowledged as “best practices” for successful organizations. They include Total Quality Management, Supply Chain Management, and Just-In-Time/Lean Operations.
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