Director of Commercial Brokerage Operations – REMOTE

We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the U.S., excluding U.S. territories. This role requires an active Managing Broker Level License.
Who is eXp?

Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty - a 7x Glassdoor Best Places to Work organization!

What you will do:

The Director will be responsible for leading collaboration in all aspects of eXp Commercial Brokerage operations. This position will be cross functional supporting agents nationally as well as all commercial brokers with a deep understanding of the commercial industry, needs of agents and collaborator with eXp's growth team. This position will be accountable for operational elements necessary to comply with state license law; as well as meeting NPS (Net Promoter Score) driven company goals designed to promote and maintain an agent-centric environment.

You will have an exceptional track record as a supervising real estate broker of a large firm, an understanding of real estate brokerage at a regional level, an aptitude for leading and inspiring teams, a collaborative approach and a boundless work ethic. They must be a 'people-person' but also possess the ability to implement systems and processes that scale.

Ensures that eXp delivers exceptional brokerage support to agents in their representation of clients and customers

Lead, coordinate and support a state or grouping of states in supporting all the brokers and support staff

Monitor performance goals and enforce accountability for their achievement

Track and report utilization of tool metrics to Vice President of Brokerage Operations

Actively engages agents via email, workplace chat, phone call and other in-person functions

Effectively collaborate with internal and external department members

Ensure agent retention through performance, product knowledge and training

Achieve brokerage goals for retention, growth and new broker directives

Follow and enforce the eXp Policy & Procedures

Develop all reports by providing mentoring and related learning opportunities

Support innovation in how the company can efficiently assist its growing national agent base in terms of brokerage operations

Work with executive leadership to manage and implement the ongoing enhancement of and compliance with company-wide and individual state brokerage operations manuals

Support the Growth and Productivity teams by ensuring that state brokers are available to positively engage with prospective agents who are interested in joining eXp

Responsible for interaction, development and collaboration with the National Commercial Agent Advisory Council and Industry Commercial groups

Travel to their state for support of agent events and staff initiatives

Network, present, train, coach staff, agent and collaborate with local industry leaders

Other Accountabilities as Assigned

How you will make an impact:

Hold an active real estate managing broker license with continuing education credits in real estate, management and legal compliance

Proven track record of leadership and must have supervised other agents in a Broker in Charge role.

Success in managing and motivating a regional workforce

Ability to lead and motivate others including a track record of developing staff and maintaining a high standard of employee, agent & consumer relations

Experience in analyzing data to optimize productivity and efficiencies

Excellent communication skills - written, verbal and interpersonal communication skills across all levels of the organization

Highly collaborative and capable of working with internal partners to facilitate successful results

Demonstrated ability to analyze processes, support change and think operationally and strategically to achieve business goals

Able to drive results and meet goals with a strong sense of urgency

Ability to make quick decisions and solve problems using good judgment

Possess the highest degree of integrity

Willingness and ability to travel

Education & Experience:

5-10 years experience

Managing Broker Level License required

What eXp Realty provides:

Fully remote environment

Flexible time off

401k with 4% match (immediate vesting)

Robust Medical, Dental, & Vision benefits

Company provided equipment

Monthly Technology Stipend

FSA & HSA with employer contributions

Stock option grant

Health & Wellness incentives

100% Paid Parental Leave

eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.
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