Technical Services Specialist, K&B Taiwan
BASIC FUNCTIONS
Develop & monitor the technical support plan, activities & handle customer complaint.
Consult product technical knowledge for customers.
Provide product knowledge for sales colleagues, sales staff of distributors.
Train technician of distributor about products installation, trouble shooting
Translate some technical manual into local languages as deemed necessary.
SPECIFIC RESPONSIBILITIES
Actively encourage, support and manage distributors' Kohler Technical Specialists (KTS) in providing after sales service for Kohler products.
Provide technical advice on installation, operation, maintenance and trouble shooting for Kohler products to consumers, developers, distributors and Kohler China associates.
Provide technical training for Kohler products to distributors and Kohler associates.
Inspect Kohler products at distributor warehouse and consumer home; Monitor spare part inventory for both repair and sales.
Provide & consult warranty procedure to customers.
Prepare claim statistic and follow up on replacement items.
Handle technical claim from key consumers and developers escalated from distributors and Call Center.
Collect any repair service charges and issue both sales and taxes receipts.
Organize and deliver technical training and product knowledge to distributors and internal staff.
Provide feedback on product performance, suitability and quality to drive improvement and new development of Kohler product.
Provide technical support to marketing and sales activities; Jointly responsible for potential projects sales activities with sales team, will need to meet up with potential customers & customers and provide appropriate technical specifications / resolutions to the business if required.
Skills/Requirements
Bachelor's degree or College graduate with 5 years' experience in the technical service or customer service field.
Experience in building materials industrial or plumbing materials industry experience is better.
Communication of English and computer literacy
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services.
We understand that it takes investment in our associates' development to make that happen.
So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
• Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co.
announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner.
Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations.
Talent and operational transition plans are underway, and Kohler Co.
and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.
We invite you to learn more about our culture and company at ***.
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status.
If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact .
@kohler.com.
Kohler Co.
is an equal opportunity/affirmative action employer.
Associated topics:
answer, associate, client service, customer care, customer care associate, customer care specialist, phone, representative, service specialist, support