IT Data Analyst

What's the role?
As an IT Data Analyst, you will be responsible to work like single point of contact for customers, understanding requirements and business usage to provide the business with the product domain expertise needed to successfully run, use, and evolve each product, in line with Policies and Processes, while encouraging effective adoption and usage of the product through the delivery of quality guidance and communications, all related to initiatives into the LLA strategy and in the scope from IT B2B Delivery.
This role will require the candidate to have knowledge of process flow and eTom standard, scrum or agile methodologies, Salesforce functionalities knowledge.
The role needs to know how to make presentations to share this information with business owners and executives, assurance the final solution will be adopted from the business.
Our ideal candidate is skilled at and passionate and proactive in propose the best practices, to help other members of the team, has a deep hunger to understand the underlying our business, and isn't satisfied until his result is seen through to meaningful impact in the project.
The Senior Analyst is the bridge between the business and the IT to translate their necessities, the Senior Analyst should guarantee the quality in each definition, changes, and improvement in the business.
How can you add value?
Getting business requirements and understanding the as-is and scope.
Compare the as-is process with the scope and the improvement to build to be
Consolidate the use cases from the business.
Identify KPIs to measure the benefits after implementation in any project and adoption of the solution.
Review and coordinate updated the current process.
Propose best practice related to the process and methodology to go the business with correct solution.
Align the documentation with eTom standard
Conducted process training sessions to the business and supporting in the first operation phase.
Participated in the project as part of the team.
SFDC and vlocity knowledge
Generate documentation related to the projects
Demonstrate and ensure compliance with Liberty Latin America Privacy Policy, the Customer First Philosophy, all Liberty Latin America policies, and procedures including the Code of Conduct and Liberty safety standards and procedures.
Other functions may be assigned.
Supervisory Responsibilities:
This job has no supervisory responsibility.
What do you need?
Bachelor's degree required.
3-6 years of experience on Product Delivery or SFDC developer or QA
Other Qualifications:

Document processes, use cases, best practices and requirements in a way that can be understood by technical and business stakeholders.
Ability to work with customers, and ability customer handle
Design, build and maintain the process updated, small flow in SFDC
Develop and provide training on new processes and changes on existing process from various business units.
Analyze the requirements from the user and align with the scope in the project and add in the gap list a new one.
Manage the basic functionalities in the SFDC when they can suggest alternatives solutions.
Familiarity with development methodologies (Agile, Scrum, etc) and tools like Jira
Drive and desire to learn and grow both technical and functional skill sets
Strong analytic and problem-solving skills.
Strong written and communication skills
Bilingual (English/Spanish)
Ability to work unsupervised with remote and local teams.
Willingness to take-on a variety of tasks
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking.
In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
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