Senior Manager - Patient Access and Engagement Solutions

Senior Manager - Patient Access and Engagement Solutions

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases.
Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers.
Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states.
Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect.
These values are grounded in and expressed through the principles of diversity, equity and inclusion.
Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter.
Our commitment to learning across our differences and similarities make us stronger.
We seek employees who bring different and innovative ways of seeing the world and solving problems.
Fred Hutch is in pursuit of becoming an anti-racist organization.
We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Senior Manager - Patient Access and Engagement Solutions is responsible oversee planning, management, implementation, and evaluation of all aspects of the applications systems portfolio to ensure system availability on a 24/7/365 basis and to meet current and anticipated organizational requirements by monitoring service level agreements and identified Key Performance Indicators.
Establish policies, protocols, and procedures to ensure the stability and availability of applications to support the overall business continuity plan.

The Senior manager manages applications governance and program management functions to ensure processes are followed across the portfolio for on time and on budget project delivery.
Conduct process improvement initiatives by systematically analyzing complex areas of concern and present innovative solutions to support overall strategic objectives.

Understand strategic initiatives to identify technology enablers to create a project roadmap.
Facilitate collaboration sessions with strategic partner organizations to coordinate resources, understand integration requirements between systems, and establish priorities in support of Fred Hutchison's strategic plan.

Maximize software utilization with current systems and when necessary, conduct an assessment that includes calling out potential risks and implications in design, integration, clinical and operational workflows, security and privacy risks, regulatory compliance risks, and financial implications.

This is a hybrid position.
Most of the work will be done remotely but, the senior manager will be required to come into the office for leadership meetings and operational aspects of the position.

Responsibilities

Manage and provide communications and updates to multiple levels of the organization.

• Manage vendor relationships and facilitate operational discussions
• Anticipate future technical needs and trends to promote system usability, quality, regulatory readiness, research, and evidence-based practice for supported applications.
  
• Manager system analysts and architects to identify viable solutions, conduct impact analysis and determine areas of risk to maintain business continuity.
  
• Actively manage the solutions selection process

• Assures that the voice of the customer is represented, and ensure all stakeholders understand the benefits, implications, costs, and changes required for each option when identifying and suitable solution
• Ensure multidisciplinary standards of practice are integrated
• Provide related education and training materials relevant to the solution
• Create a communication plan to ensure stakeholders are informed
• Evaluate solutions to determine if solution provides value

• Administrative activities:
  
  • Recruiting, onboarding, and ensure approvals align with budget
  • Assists with budget development and ensure resources are managed and forecasted
  • Participate in capital planning and submit request that follow governance
  • Manage system inventory, data flow diagrams, contract renewal cycles, and ensure compliance with upgrade schedules
  • Complete contract review
  • Participate in internal transformational projects to achieve department goals
• Perform general HR activities:
  
  • Manages daily core human resource responsibilities
  • Ensures staff are compliant with policies and procedures.
    
  • Perform annual performance reviews
  • Establish and monitor goals for employee performance and measure staff effectiveness and satisfaction
  • Management of department staffing needs for daily operations
  • Build teams that bridge cross-functional and inter-departmental barriers.
    
  • Provide coaching and mentoring
  • Leads staff growth planning and other training and development activities to build staff competencies.
    
  • Active participant in job role development for team skills development
• Monitoring key performance indicators that include but are not limited to:
  
  • Monitor system performance and availability of applications, compliance with established system/data standards and controls
  • Monitor productivity and ensure effective utilization of team resources
  • Monitor vendor adherence to established service targets with customers and key stakeholders.
    
  • Problem resolution, timeliness of ticket and request management process to ensure customer needs are met.
    
• Completes other duties as assigned based on request from Clinical Information Systems Leadership

Qualifications

Required:

• 10 plus years of experience in a healthcare leadership role with increasing responsibilities and management of at least 7-10 staff in an indirect or direct reporting relationship.
  
• 7+ years' experience leading project teams to delivery of complex consumer-facing technical solutions.
  
• 5+ years as Project or Product Manager, and experience managing Technology Governance
• Experience with Budget planning and management
• Familiarity with healthcare industry and/or experience working with software in healthcare setting, especially in oncology or population health
• Familiarity with data security and privacy best practices and HIPAA compliance requirements
• Experience coordinating wit.