IS Application Systems Administrator II

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Position Title: IS Applications Systems Administrator II

Exemption Status: Exempt

Department: Information Systems

Title of Manager: IS Development Manager

Supervises: N/A

Requisition: 24247

Pay & Benefits: Estimated hiring range $87,135 - $105,435 / year, 5% bonus target, full benefits.

careoregon.org/about-us/careers/benefits

Posting Notes: This is a fully remote position, but you must reside in one of the listed 9 states.

General Statement of Duties

The IS Application Systems Administrator II is responsible for implementing and maintaining corporate applications, as well as influencing and recommending selection of effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon's applications system support model. This position spends substantial time evaluating, architecting, implementing, and administering IS policies and systems (plan, design, install, and maintain).

Essential Position Functions

Application Systems Design

• Actively participate in the design and maintenance of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services.
• Provide advanced knowledge of application systems software /hardware technology to the company, and participate in and consult on projects.
• Advise other IS teams on best practices for application/processes design.
• Participate in the maintenance of the enterprise application portfolio and inventory.

Application Systems Administration and Operations

• Execute tasks related to tickets and service requests for basic to advanced server-side activities.
• Actively maintain application and server software, such as updates and upgrades.
• Analyze business needs; research and recommend solutions which include potential risks and mitigation.
• Actively configure and customize application systems.
• Help define, as well as run and review reports on applications performance and event anomalies; make minor and advanced internal adjustments and identify substantial gaps based on findings.
• Develop and maintain appropriate applications documentation, including current design and operation.
• Monitor and ensure quality of data transmissions.
• Actively configure user account access to applications as needed.
• Participate in an after-hours on-call rotation.

Standards and Policy Administration

• Propose requirements and standards for application selection and deployment.
• Participate in the ongoing review of existing applications systems to ensure they are designed to comply with established standards and to empower business operations.
• Participate in developing and maintaining support policies and procedures.
• Assist with the development and management of application/database security policies and systems, such as web applications and SQL server security.
• Assist with the development and management of file exchange policies and systems, such as FTP.
• Participate in planning for and supporting disaster recovery and business continuity initiatives.

Vendor Coordination and Relations

• Establish and maintain effective working relationships with external partners and application vendors including installation and repair of services.
• Conduct product and vendor research, and present recommendations to senior administrator and/or management.
• Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; monitor adherence to OLAs with internal parties; escalate issues as needed.

Essential Department and Organizational Functions

• Propose and implement process improvements.
• Meet deadlines for completion of job tasks.
• Maintain agreed upon work schedule.
• Demonstrate cooperation and teamwork.
• Provide cross-training on specific job responsibilities.
• Meet identified business goals that contribute to departmental goals.
• Perform other related duties as needed.

Required Knowledge, Skills, and Abilities

• Advanced knowledge, skills, and/or abilities in some or all of the following:
  
  • Enterprise applications integration and business process automation tools, such as BizTalk
  • Data integration strategy best practices, such as ETL
  • Claims processing technologies, such as QNXT and Facets
  • Electronic health record technologies such as EPIC and Allscripts
  • Document management and collaboration platforms, such as SharePoint and Office 365
  • Scripting language technology, such as PowerShell and T-SQL
  • Compute environments, such as server hardware, storage and virtualization
  • Microsoft server operating systems and core services, such as Active Directory
  • Cloud technologies, such as Microsoft Azure and Amazon Web Services
  • Data protection solutions
  • Troubleshooting performance issues and root causes
  • Monitoring systems and best practices
  • Principles of application design and best practices
• Awareness or knowledge of ITIL and ITSM governance concepts
• Knowledge of project management practices
• Advanced ability to author and maintain system documentation
• Effective communication skills, including listening, verbal, written, and customer service
• Ability to clearly articulate policies and instructions
• Demonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staff
• Demonstrated progress in simplifying and presenting complex concepts in an easily understood way
• Proactively and appropriately communicates status and needs
• Ability to recommend policies, document risks, and propose solutions to information technology management and senior leadership
• Possess a high degree of initiative and motivation
• Ability to effectively collaborate with coworkers, staff, and leaders across all departments
• Demonstrated progress in leading teams of people with some oversight
• Demonstrated progress in seeing the big picture beyond a request and taking appropriate holistic action, employing "systems thinking"
• Effective project management skills
• Effective vendor management skills
• Effective organizational skills
• Ability to prioritize work based on business need and direction