Dispatcher

Job Details

Job Location
Richland Office 071,024-00 - Richland, WA

Salary Range
$24.00 - $33.00 Hourly

Description

SCOPE:

Common Carrier Dispatchers are responsible for taking orders and creating and routing customer deliveries. This position manages driver routes and workloads, adhering to designated timeframes and cost structures and complying with efficiency standards and safety regulations.

SIGNIFICANT ACTIVITIES & DELIVERABLES
Manage bulk fuel inventory for all company owned, Amerifuel, Commercial, and Retail Fuel locations
Take customer orders via phone, email, and portal
Understand and manage allocation distribution and request additional allocation as needed
Monitor GPS to track trucks and driver hours of service
Utilize independent judgment to assign drivers to trucks and trucks to routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements.
Exercise discretion while managing schedule changes due to driver absences, business changes, and vehicle maintenance. Adjust assignments and routes, accordingly, communicating changes to appropriate operations and sales team members.
Serve as the primary point of contact for drivers and troubleshoot concerns. Manage and escalate onsite emergencies reported by drivers to the appropriate parties in compliance with company, environmental, health, safety, and security guidelines.
Achieve Key Performance Indicators, including Gallons per Hour, Net Profit per Delivery, Fuel Outages, On time Delivery, Margin Losses, etc.
Review and analyze the previous day's deliveries to ensure routes were adhered to and efficiency levels were met or exceeded
Collaborate with the Supply Sales Coordinators and Account Managers to achieve optimal customer service
Participate in frequent 1:1's with the Director of Order Fulfillment
Engagingly participate in Team Huddles, understanding KPIs and scorecard performance
Complete a Performance Planner that supports the Common Carrier Business Unit's annual goals
Collaborates with team members to ensure that shifts are covered in the event of team member
vacations or unplanned absences
Continuous, clear communication with all stakeholders, including internal and external customers, drivers, and team
Other duties as assigned.
LEADERSHIP & TEAM REACH

This position reports to the Director of Order Fulfillment and works closely with many team members, including Office Admin, Drivers, and Sales.

SKILLS & QUALIFICATIONS High School diploma or higher
Data entry experience.
Excellent computer skills, including Microsoft Office
Customer service background.
2-5 years of dispatching, logistics, or similar experience
Knowledge of delivery area (WA, OR, ID).
DOT compliance experience a plus
Excellent planning and organizational skills, with the ability to prioritize.
Demonstrate excellent verbal and written communication. Including professional use of phone and e-mail correspondence.
Must be able to provide excellent internal and external customer service
Ability to develop and maintain professional relationships with customer principles
Repetitive Data Entry
Ability to move and manipulate data from other sources to Excel, Pivot tables, etc.
Ability to analyze data to evaluate and implement efficiencies
Ability to work in an unsupervised environment
Ability to find the answer from various sources
Handle constantly changing flow of traffic and multitask effectively
Exercise patience and professionalism during stressful situations.
Ability to proactively recognize problems and use deductive reasoning to solve problems
Demonstrated understanding of Christensen's principles and Core Values
PHYSICAL & MENTAL DEMANDS Operates in a professional office environment.
Regularly required to stand, walk, sit for long periods of times, talk, and hear.
Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
COMPANY OFFERED BENEFITS

As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include: Health Insurance Benefits: Medical, Dental, Vision, plus Ancillary Plans.
Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
Company provided long term disability and up to $50,000 of life insurance.

401(k) plan with a generous company contribution.
Paid time off in addition to 7 company paid holidays.
Parental Leave Program.
Employee Assistance Program.
Employee Recognition Program.
Employee Referral Bonus Program.