Claims Data Analyst

Come grow with James River Insurance!

James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.

At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2023, 2022, and 2021 Top Workplaces USA awards.

James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in two specialty property and casualty insurance segments: Excess and Surplus Lines and Specialty Admitted Insurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company.

Job Summary

Under limited to minimal supervision, the Claims Data Analyst III provides reporting and analytics support to the VP, Claims Operations and SVP, Chief Claims Officer. Working closely with Claims Management and Actuarial Leadership, this individual will gather and analyze claims data, develop an understanding of the key drivers of financial and actuarial data, and share insights while ensuring alignment of data trends and processes. This role is integral in ensuring the Claims department adheres to reserving best practices and continuously improves claim resolution efficiency and effectiveness.

Duties and Responsibilities

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
• Manage processes, reports, and analytics related to claim reserving functions
• Work with Accounting/Finance, Actuarial and Internal Audit departments to ensure adequate claim financial controls are in place and are adhered to
• Perform monthly operational reporting, dashboards, metrics, and KPIs including reserve committees and portfolio reviews
• Assist with interdepartmental projects, processes, and reports between Accounting/Finance, Actuarial, Reinsurance and Claims
• Assist in the presentation and delivery of observations, areas of concerns, and recommendations to Claims Management and employees
• Work in conjunction with Claims and Actuarial Departments to gather Claims data, derive actionable and meaningful insights, and develop strategy
• Perform analyses of reserve trending in all LOB's in collaboration with Actuarial
• Analyze financial data, develop metrics, and test case reserve adequacy to ensure their financial strength
• Monitor case reserves of product line or segment to ensure present and future reserving strategies to achieve financial strength
• Review and analyze claim cases reserving patterns to foster claim case reserve adequacy

Knowledge, Skills and Abilities

• Expert proficiency in SQL and other query and automation languages (Power Query M, DAX, python)
• Expert proficiency in visualization tools (PowerBI, Tableau, Qlik Sense)
• Expert proficiency in building dashboards
• Expert technical knowledge of reserving and actuarial theories
• Expert statistical modeling skills
• Knowledge of a variety of product lines within P&C as it relates to reserving
• Understanding of claims case reserving practices
• Proficiency in managing complex datasets and ability to analyze and interpret complex claims data concepts
• Experience in using statistical modeling and/or machine learning techniques to build models that drive decision making
• Expert proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Expert proficiency in insurance claims reporting
• Ability to demonstrate business acumen and forward-thinking skills
• Strong analytical skills
• Skilled in collecting and analyzing complex data
• Ability to organize complex information and pay close attention to detail
• Ability to work successfully as an individual contributor and in a team environment
• Ability to navigate through ambiguity
• Ability to communicate and share organizational information clearly and effectively
• Ability to train and mentor staff

Experience and Education

Claims Data Analyst II

• Bachelor's Degree in related field required
• Minimum of one year of P&C insurance experience required, three years preferred
• Minimum of five years of analytics (data analysis, Business Intelligence) required
• Minimum of one year of predictive modeling experience preferred

Claims Data Analyst III

• Bachelor's Degree in Math, Actuarial Science or related field required
• Master's Degree in related field preferred
• Minimum of three years of P&C insurance experience required, five years preferred
• Minimum of seven years of analytics (data analysis, Business Intelligence) required
• Minimum of three years of predictive modeling experience preferred

• Job Family
  Data Analytics
  
• Job Sub Family
  Data Analytics & Reporting
  
• Pay Type
  Salary