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Company:
Golds Gym DC Metro Area
Posted: July 4, 2024
Overall Scope:
The Assistant General Manager has the responsibility for effectively assisting in managing all facets of a particular gym location, including, but not limited to, hiring, training,
and developing of all team members, as well as the overall execution of operations & personal training. Responsible for delivering excellent customer service to our members while role
modeling the organization's values and culture.
Major Responsibilities and Essential Functions:
The Assistant General Manager has the responsibility for effectively assisting in managing all facets of a particular gym location, including, but not limited to, hiring, training,
and developing of all team members, as well as the overall execution of operations & personal training. Responsible for delivering excellent customer service to our members while role
modeling the organization's values and culture.
Major Responsibilities and Essential Functions:
- Consistently delivers an exceptional member and team member experience & actively participates in getting to know all members and clients
- Oversee member experience within the gym and lead by example
- Provide and maintain the highest level of customer service to our members through personal actions and development of staff
- Provide effective decision-making regarding customer service issues to provide a positive member experience
- Prospecting, Hiring and Onboarding of Personal Trainers
- Lead team to achieve total fitness experience for all members by walking the gym floor and assisting members when needed
- Ownership GOLD'S STUDIO programs to include understanding of reporting, management, and scheduling
- Responsible for auditing Personal Training Certificates to ensure all are valid
- Responsible for managing member feedback of your gym
- Responsible for ensuring all fitness equipment functions properly and managing down equipment through ticketing system.
- Assist in facilitating and monitor company-wide initiatives
- Ensure facility is clean and operationally sound & assist in organizing weights and ensuring all machines function properly
- Responsible for gym inventory of retail and concessions
- Train and develop Member Experience and/or Frontline team members across all Standard Operating Processes involving member acquisition and onboarding
- Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
- Have business acumen that includes an understanding of the competitive landscape & community around the gym
- Ensure compliance throughout the gym by assisting in timely audits
- Strong customer service skills with proven results
- Excellent communication skills
- Two years of related management experience &/or bachelor's degree in business or related field preferred
- Current personal training certification from an approved accredited instituion.
- Current CPR and AED certification
- Prior experience in Personal Training or Managing Personal Training preferred
- Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
- Required to work some occasional late shifts and weekends to meet the needs of the business.
- Current personal training certification from a nationally recognized organization is required.
Read the full job description and apply online on the recuiter's web-site
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