Engagement Specialist

Overview
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.
It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?
• Showing Up Somatus Strong
• We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:
•
• Authenticity:
• We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration:
• We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment:
• We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients' lives or our partners' best interests.
• Innovation:
• We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity:
• We see challenges as opportunities for growth and improvement - especially when new solutions will make a difference for our patients and partners.
• Showing Up for You
• We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:
• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks' Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!
The Engagement Specialist will serve an integral role in patient engagement. The Engagement Specialist will be responsible for telephonic outreach to Somatus members to enroll them in the program and facilitating their initial interaction with the care team. This role will also answer inbound phone calls and assist the care team members with rescheduling or reengagement members.
This role is a fully remote position.
Responsibilities
• Outreach to members to introduce the Somatus program and encourage enrollment. During the enrollment process complete the scheduling of their initial visit with the care team.
• Manage a daily queue of members to be outreached. Performance will be measured by number of calls completed and members enrolled in the program.
• Quality documentation of interaction with members will be expected. Quality will be measured by correctly following the process and the level of detail in the notes.
• Ability to perform in a fast-paced environment while still completing tasks with a high level of accuracy.
• Consistently presents a professional and energetic approach during all interactions with members. This position must be effective at quickly assessing situations and determining the most appropriate path is taken to address the member's needs.
• Establish relationships with field and central care teams allowing clinicians to work at the top of their license.
• Perform other duties and responsibilities as required, assigned, or requested.
Qualifications
• High school diploma or GED required; Associates degree or higher from an accredited college preferred.
• Experience working in a call center environment strongly preferred.
• Experience in healthcare setting strongly preferred.
• Familiarity with medical terminology and HIPAA laws strongly preferred.
• Must be organized, detail-oriented, and able to handle multiple tasks simultaneously.
• Ability to verbally articulate and communicate with manger, team members, and customers.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Our priority is the health and safety of our members, colleagues, partners, and community. Proof of COVID-19 Vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company. All requests for proof of vaccination or for exemptions from the vaccination requirement will be subject to any limitations stipulated by current state and/or federal laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.