Junior Microsoft System Administrator

DSA is seeking a highly qualified Junior Microsoft System Administrator with an active TS/SCI clearance to join our team at Fort Belvoir, VA.

Required Qualifications

TS/SCI clearance with SBI and ability to attain SI, TK, G, HCS, and NATO Secret clearance

DoD 8140.03 IAT Level II/Intermediate certification

Three years of progressively responsible experience in desktop support and administration, including supporting, troubleshooting, and managing workstations, monitors, VTC, and printers

Three years of experience with installing software, patching software, and troubleshooting software configuration.

Two years of experience with printer support and maintenance

Three years of experience with equipment inventory management and turn in process.

Key Responsibilities

Perform installation, configuration, administration and monitoring of end-user IT automation equipment to include baseline imaging, performance optimization, patching, and updating of associated hardware and underlying operating systems.

Perform maintenance and functionality checks of two conference rooms to ensure computer, video teleconference, and voice IT equipment are operational. Submit and track related trouble-tickets while coordinating with external support directorates to restore functionality.

Identify, prioritize, track, and resolve end-user automation and information technology hardware and software issues and problems to maintain at least a 99% system availability rate.

Provide comprehensive inventory and automation capability matrices of DAIIS office workspace and associated automation equipment on a monthly basis or as requested.

Analyze technical support requests and provide possible technical solutions and courses of action within10 business days of receipt of request.

Conduct testing of automation equipment and end-user applications immediately after configuration changes and software deployments to validate that changes and enhancements do not adversely affect system operation and performance.

Respond to customer support requests and contact customers by the end of the business day to confirm requirement receipt and provide an approximate time of completion.

Develop and maintain documentation which includes SOPs, TTPs, system architecture guides, and diagrams for all DAIIS end-user automation equipment and hardware configurations adhering to organizational templates and policies.

Notify the Government of any unscheduled system outages within 30 minutes of each occurrence and record the outage to the operations log within four (4) hours.

Monitor and assume responsibility of trouble tickets assigned to the Desktop Support Administration branch, assign specific tickets for resolution, and prioritize tickets in line with organizational goals of maintaining 99% system availability rate.

Coordinate with Property Book Office to manage equipment issue and turn-in process for DAIIS end-user IT equipment. Conduct asset inventory management and update existing database as required in the event of equipment adds, moves, and deletes.

Perform daily printer management duties to include ensuring printers in DAIIS workspaces are filled with paper and toner supply is adequate for continued operation. Coordinate with building providers of consumable supplies and replace as needed.

Provide after-hours on-site support to respond to system/application malfunctions. The contractor shall have 2 hours after notification of an issue to respond to the workplace. If after two hours on site the issue is not resolved, the contractor shall escalate the issue to the Project Manager who shall provide hourly telephonic updates to the COR and TTM until the issue is resolved.

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Affirmative Action/Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws. DSA requires background checks, where permitted, by law. DSA is an E-Verify Employer.
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