This position is responsible for providing day to day support and maintenance for the organization.
Key areas of focus include, but are not limited to instillation of computer, technology set up of staff, and software/hardware updates.
This person is the primary point of contact for helpdesk and ticketing system support that come from the employees of the credit union.
The ideal candidate for this role presents the technical IT skill needed for this position and strong customer service skills.
This person is effective and motivated by providing support for all credit union systems over the phone, in email, and in person.
They assist users by listening to issues, diagnosing system problems, effectively communicate their recommending, take action implementing appropriate solutions, and follow up to ensure their solution was lasting.
This person has a positive/can do attitude.
Education & Experience
Ability to analyze technology related issues, troubleshoot and implement technology-based solutions
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
Associates degree in computer information systems or 2+ years of previous IT Help Desk experience
Strong interpersonal communication skills with the ability to translate technical information to user-friendly terms
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Excellent customer service skills to work effectively and collaboratively with end users
Credit union or other financial experience is desired
Requirements
Proven ability to read, write and communicate at a level consistent with the requirements of this position
Must have a valid driver's license as travel is required to support branches.
Company vehicle is provided
Familiar with Windows 10, 11, Server OSs, and Office products (Word, Excel, Teams, Outlook)
Basic knowledge of Microsoft Active Directory, Group Policy Objects, and VoIP phone systems
Good, sound, and practical judgment - Approach conflicts with diplomacy and tact
Strong analytical and problem-solving skills - ability to think 'outside the box'
Knowledge of Symitar's Episys and other Jack Henry products is a plus
Strong attention to detail
The ability to lift 60 pounds.
Ability to install and move equipment to include reaching, climbing, balancing; stooping, kneeling, crouching, and/or crawling.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Additional Comments
Primary Duties and Responsibilities:
Hardware & Software Installations - Coordinate the installation, upgrade, or replacement of workstation software and hardware within established timeframes.
Makes sure installations are operable and trains users as needed.
Maintain software and ensures appropriate safeguards are in place including equipment and licensing agreements, ensuring that updates are completed timely to minimize latency or service interruption
Project Management - Periodically, this position will be working on small projects at the same time and will need to have strong organizational skills and the ability to multi-task.
Deliver excellent support services to staff, our internal members, by providing assistance, accurate information, sustainable problem resolution with a smile, courtesy, and expedient
Test, implement, deploy, maintain, review, and administer network and security service capabilities that are required to effectively manage computer network defense.
Initiates and produce accurate and timely routine daily job stream processes, running reports as needed or requested
Other duties as assigned.
Democracy Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, Democracy Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Democracy Federal Credit Union expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of Democracy Federal Credit Union's employees to perform their job duties may result in discipline up to and including discharge.
How to Apply
Applicants should submit resumes with contact information to Democracy FCU HR:
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