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Company:
Choice Hotels International
Category:
Hospitality
Posted: July 3, 2024
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
Part-Time AM.
Receives and processes incoming guests.
Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions.
Keeps current on hotel accommodations, services and local attractions.
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
Records resolutions to guest complaints on the Make it Right log.
Works with other departments as appropriate to arrange for services requested by the guest.
Stays current with developments in the hotel by reviewing and updating the communication log.
Prepares end of shift summaries and communications for management and other shifts.
Encourages day to day up selling of guest accommodations and promotes hotel amenitie.
Office Representative, Representative, Office, Hospitality, Hotel, Guest Service, Business Services
Associated topics:
bell attendant, bellhop, bellstand attendant, clubhouse, desk, host, luggage attendant, madison, rocklin, spa
Part-Time AM.
Receives and processes incoming guests.
Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions.
Keeps current on hotel accommodations, services and local attractions.
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
Records resolutions to guest complaints on the Make it Right log.
Works with other departments as appropriate to arrange for services requested by the guest.
Stays current with developments in the hotel by reviewing and updating the communication log.
Prepares end of shift summaries and communications for management and other shifts.
Encourages day to day up selling of guest accommodations and promotes hotel amenitie.
Office Representative, Representative, Office, Hospitality, Hotel, Guest Service, Business Services
Associated topics:
bell attendant, bellhop, bellstand attendant, clubhouse, desk, host, luggage attendant, madison, rocklin, spa
Read the full job description and apply online on the recuiter's web-site
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