Posted: July 1, 2024
Description Benefits at bioMerieux:
Annual bonus Low-cost medical, dental, and vision benefits starting day one 11 paid holidays 160 hours of paid time off 9.5% 401k company contribution with no vesting period Tuition reimbursement up to $10,000 per calendar year
Position Summary:
The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment.
This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.
Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more.
Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region.
Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products.
You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux's diverse product portfolio.
This is a field based role with the ideal candidate located in the Seattle area or close proximity to best support the client group.
The territory will cover Washington and Alaska.
Primary Duties:
• Territory Management:
• Respond expediently to all requests for customer needs via professional written and/or verbal communications ensuring all instrument service requests are fulfilled within the assigned geographic territory and nationally, as needed.
• Demonstrate sound territory management skills and sound business judgement.
Responsible for executing; installations, preventive maintenance, corrective maintenance, field actions, moves, upgrades, and equipment removals as needed, in order to meet customer and business objectives.
• Apply electronic, electro-mechanical, and computer skills to diagnose and repair instrument issues to the board or subassembly level ensuring all instruments operate per manufacturer specifications.
• Develop rapport with locally supported customer base, becoming a trusted advisor, while promoting the value and benefits of service agreements, other bioMerieux service offerings.
Communicates potential sales opportunities to Sales and Marketing counterparts.
• Operate with a sense of teamwork and collaboration.
Build relationships with local field service partners, as well as cross-functional partners (sales, contracts, technical support, and other bioMerieux team members) promoting efficiency and customer satisfaction.
• Responsible for customer outreach, utilizing bioMerieux's billable service offerings to achieve field service revenue objectives (preventative maintenance, equipment moves, upgrades, and other billable events).
• Travel and On-Call
• FSEs are required to travel to our Durham and St.
Louis offices for scheduled product trainings.
FSEs are expected to attend approximately six to nine (6-9) weeks of product trainings in one of our offices within the first 12 months of hire.
After the first year, attendance at future trainings will be required on an as-needed basis.
• FSE Customer visits are typically planned in advance, but unscheduled travel will also be required.
Geographically dispersed territories will have increased overnight travel requirements.
National travel may be required as needed.
• Weekend/Holiday on-call support is required on a rotating basis (approximately once every 5 weeks).
On-call responsibilities include:
Phone.
For full info follow application l ink.
Read the full job description and apply online on the recuiter's web-site
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