Front Desk Agent

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

Overview:

Elevate Your Career by joining the Black Rock Mountain Resort Family!

At Black Rock Mountain Resort, we are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

We offer all of our employees the following benefits:

Highly competitive wages

Free parking

Hotel room discounts and travel benefits

401K Plan with Employer Match

Additionally, we offer our full-time employees the following benefits:

Paid Time Off (PTO)

Unlimited Paid Time Off (PTO) rollover

Paid Time Off (PTO) cash out options

Comprehensive employee benefit/insurance programs

Company paid life and AD&D insurance

Tuition reimbursement

7 Paid Holidays

The Black Rock Mountain Resort is an Equal Opportunity Employer.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to 'WOW' people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

Help guests discover their 'Wanderlust' experience

Provide exceptional customer service by being engaging and taking sincere interest

Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.

Help to resolve problems and 'WOW' guests through recovery when things aren't quite right

Promote and sell special hotel programs.

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Be knowledgeable of all emergency procedures and policies.

Maintain house bank.

Communicate all pertinent information to manager on duty.

Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

Assist other departments as needed.

Qualifications:

High School Diploma or equivalent

Experience working in hotels or other customer service oriented positions preferred.

Excellent verbal and written communication skills.

Ability to interact with a diverse range of people.

Basic computer literacy skills.

Ability to quickly and efficiently resolve guest issues or complaints.

Ability to handle multiple tasks simultaneously in a busy environment.

Attention to detail and organizational skills.

Flexibility: Willingness to work various shifts, including nights, weekends, and holidays