Technical Lead Security Services

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We're looking for a Technical Lead, Security Services to be part of making this happen.

About the Role:

The Technical Lead is an expert level Security Operations engineer, recognized in multiple technical domains and at delivering Arctic Wolf security services in the Customer Security Operations Center (cSOC). This role analyzes the "bigger picture" of operations to evolve methods, drive efficiencies and consistency, and further our depth of detection and response. The Technical Lead works closely and collaboratively with the different levels of Triage Security Engineers and with others in Security Services to fulfill these key responsibilities:

• Provide technical leadership and guidance for the cSOC team
• Ability to execute most technical roles within the cSOC for spikes and unexpected high volume periods
• Be the expert and help the team better understand security incidents, the tools used, and the processes used for triage
• Ability to investigate incidents at a detailed level, leveraging expertise developed over your career
• Incident response and coordination; guiding security incidents through their lifecycle
• Ability to identify the areas where a process can break, and ideas to solution these gaps
• Independently run defined programs, supporting cSOC as part of Security Services

• Customer escalations and develop plan of actions for Service Improvement Opportunities through focuses on the following factors: human, process, and technology.
• Viewed as a subject matter expert across S2: understanding of the workflow and processes and a depth of understanding for the supporting technology and platforms.
• Ability to clearly articulate technical requirements on behalf of the cSOC to internal teams and partners.
• Efficiency driven seeking to scale repeatable processes through the support of automation and enhanced technology solutions.
• Creates and maintains scripts through defined S2 Tools Program, with focuses on efficiency and scalability.
• Support the integration configuration for a range of tools.
• Supports vendor selection process, when evaluating new solutions.
• Supporting all continuous improvement initiatives, and providing solutions on lessons learned reviews
• Assist the Team Leaders, Managers, and Directors with the following:
• Recruiting, assessment, and onboarding of new team members
• Skills assessment, mentorship and coaching of team
• Implementing defined change through the leader

• 5+ years Industry experience; Information Security, Network Security, or Cyber Security roles
• Experience working in a Security Operation Center, security incident response teams, or in roles with security forensics or malware analysis disciplines.
• Excellent communication skills, both written and verbal
• Excellent analytical, problem-solving, and prioritization skills
• Attention to detail in adherence to Arctic Wolf policies, procedures, and standards
• 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
• Have deep technical competency in three (3) of the following, and at minimum a resourceful generalist in:
  
  • Networking - common protocols, server/client infrastructure, routers, switches, WAPs, etc
  • Perimeter - firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etc
  • Authentication - AD, SSO, MFA, etc
  • IaaS - cloud services, AWS, Azure, GCP
  • End Point - MDM, EDR, EPP, AV
  • SaaS - collaboration tools including O365, GSuite, Box, Salesforce, Workday, etc
• Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell
• A positive "can-do" attitude
• A willingness to learn and continuous self-improvement
• There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive.
• Proficiency in multiple of these additional areas or technologies:
  
  • Secure DevOps for working in the cloud
  • Security forensics
  • Malware analysis
  • E-discovery
  • Threat containment
  • Firewall and IDS provisioning
  • Proxy and content filtering provisioning
  • Authentication and identify management
  • Risk and vulnerability assessment
  • Network and security auditing
  • Network troubleshooting
  • Penetration testing
  • Attack simulation