Account Specialist

Account Specialist

Contract Duration 8+ Months

Team or Function Overview

The Sales Development Manager is part of our dedicated client team.

This position is based in Addison, TX, and will work on a hybrid 4:1 in-office schedule.

Job Summary

Account Specialist will provide the highest level of account management to internal and external client customers with respect to all aspects of the Commercial order process including order placement, order management, job site planning, and customer and plant follow-up.

Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.

Essential Duties

Specific responsibilities include, but are not limited to:

The Account Specialist will act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes, but is not limited to:

Gathering and analyzing data in order to process error-free orders and maintaining/updating existing orders in a timely manner to meet and exceed customer expectations

Providing real-time status information regarding orders to internal and external customers

Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately

Communicating product or procedure changes to the applicable party

Communicate, and provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable

Develop and provide internal and external departments with order information and reports as necessary or upon request

Act as a liaison between the Customer, Sales, Supply Chain, and Plants to ensure all customer/product issues are addressed in a timely manner

Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping, status updates including delays, follow-up up, and alternative products

Update and maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo

Process all Returned Material Requests (RMA's) according to policy; communicate with all necessary individuals to ensure timely pick up of material

Physical Demands

Ability to routinely work in a stationary position for long periods of time

Ability to routinely move about to accomplish tasks or to move from one work area to another

Frequent sitting, walking, and standing; occasional climbing, stooping, kneeling, crouching, crawling, and balancing

Ability to lift, carry, or otherwise move up to 50 lbs of products, materials, boxes, equipment, etc. occasionally

Ability to work in outdoor conditions including high/low temperatures, inclement weather, wind, dust, humidity, etc., occasionally

Ability to frequently and quickly converse with and convey information to others on the phone and in person

Manual dexterity to routinely operate standard office equipment and keyboards

Visual acuity includes close vision, peripheral vision, depth perception, and the ability to adjust focus routinely to view documents and computer screens, operate motor vehicles, perform visual inspections, etc.

Qualifications

Experience in roofing/commercial preferred.

Knowledge of ERP system (Oracle preferred)

Must have clear written and verbal communication.

Note:

Onsite Full Time

Friday's will become remote days following an estimated 1 month of training.

Benefits:

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About our client:

Our client is the leading roofing manufacturer in North America, with plants strategically located across the U.S. Founded in 1886, they are a $3 billion company with 3,200 employees and are a leader in the building materials industry. As America's largest roofing manufacturer, the company has built a strong and solid product and customer franchise driven by continuous product innovation and finding ways to better serve and connect with its customers. It has sustained a strong financial and operating performance over the past several years, driven by its leading capabilities, strong culture, and a business that is only partly dependent on economic cycles in the construction industry.

Labeled the best in quality and most recommended by our customers, our client believes that employees remain their greatest strength and best competitive advantage. Build your future as they build the American dream - one roof at a time.
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