Agent Services Rep-Realty

To provide consistency throughout the organization and identify accountability for the Agent Services Rep-Realty. The ASR will oversee listing management utilizing the MLS and Skyslope to meet the brokerage listing compliance requirements. The ASR will be a technology advocate for all agents and consumer facing technology to effectively and efficiently support the agents. The ASR will have additional responsibilities supporting the Sales Leader and Agents on the office's day-to-day operations. In addition, the position provides agents with administrative support as needed.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1. Provide administrative and clerical support to management and sales associates, which may include assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answering phones, greeting visitors, routing mail, preparing schedules, and maintaining accurate billing records. (10-15%)
2. Technology Advocate: (20%-40%)
   
   • Implement training/workshops for Agent and Consumer-facing technology.
     
     • Google Workspace
       
       • Email
       • Drive
       • Docs, Sheets, Slides, etc.
     • zipForm
     • Skyslope
     • EHC Design Studio
     • Website Agent Access
       
       • Introduction to the company website
       • Save Searches and Client Activity
       • Seller Report
       • Agent and Team Websites
     • EHC CRM
     • Contact Management - Edit columns on spreadsheet form agent, assist the agent with import to Google Contacts.
     • EHC Email Marketing
     • EHC Mobile Apps
     • MoxiPresent
     • Testimonial Tree
     • Buyside (What's your home worth?)
     • Updater
     • Luxury Portfolio
   • Assist the sales leader in providing general training on all Ebby technology tools.
   • Create and implement training/workshops in areas of expertise.
   • Onboarding of new agents with Technology Tools

• Submit onboarding and termination ticketing
• Order onboarding launch package:
  
  • 250 business cards
  • Social media piece announcements
  • Custom name badge
  • Order personalized signs
  • Add agent headshot and agent bio on the company website
  • Add Alarm Codes
  • Add Agent to Uniprint
• Agent Termination
  
  • Delete Alarm codes
  • Delete Names in copiers
• Manage onboarding slide deck for new agent orientation
• Meet with new agents to present the onboarding slide deck
• Facilities management requests work orders in the Service Channel
• Stock and order supplies (daily stocking)
• Order signs/riders as needed
• Contact Ricoh and order supplies
• Maintain Phone Duty Schedule
• Thank You for letters to the Buyers
• Just Sold cards
• Just Listed cards
• Maintain staff and agent Google Drive
• Maintain Agent phone roster
• Maintain Core Services wall
• Upload closing packets to Skyslope and notify trans

• Create a daily listing MLS search for assigned office.
  
  • New Listing
  • Price Changes
  • Status Changes
• Transaction Management (SkySlope and Multiple Listing Services (MLS))
  
  • Set MLS Hotsheet for the sales office.
  • SkySlopeReview and approve Checklist
    
    • Review and complete Listing Section
      
      • Confirm Commission. Notify Sales Leader if commission percentage is less than 6%, add to checklist the Qualified Commission Exception Approval document as required.
    • Review and complete Contact Section
    • Audit Incomplete Checklist
    • Confirm listing cancellations and withdrawals. Audit Amendment to Exclusive Listing Agreement.
    • Confirm price changes. Audit Amendment to Exclusive Listing Agreement.
    • Manage listing expiration alerts. Check MLS for a new expiration date. Amendment to Exclusive Listing Agreement. Add a new expiration date to the Listing Section.
    • Order Just Listing/Just Sold postcards from Xpressdocs.
      
      • Confirm with the agent if they are participating in the order or not.

1. May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5-10%)
2. Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5-10%)
3. May serve as back-up to other office staff. (5-10%)
4. Perform any additional responsibilities as requested or assigned. (0- 5%)

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

• Minimum of high school diploma or the equivalent.

• One to three years clerical or administrative experience.
• Marketing and graphic design background helpful.

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office products.
• Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
• Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
• Demonstrated verbal and written communication skills including presentation ability.