Responsibilities
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments
Provides excellent member service in an efficient and productive manner
Maintains the overall cleanliness of the front-line department
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures and compliance
We strive for flawless execution and hold ourselves accountable
Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment for our members and each other
Embrace inclusion and diversity, by working together with collaboration and respect
Work as a team to achieve goals
Move with speed and agility in everything we do
Maintain a friendly and positive attitude
Deliver service excellence through all points of contact
Resolve and deescalate to address every member concern
Daily commitment to GOLD Member Standards
Greet, Anticipate, Appreciate (GAA)
Fast, Friendly Full, Fresh, Clean
Club Standards: Work as a team to deliver GOLD club standards daily
Work with commitment and pride to deliver GOLD- Grand opening look daily
All items stocked and promotional plans executed
Maintain visible accurate signage
Clean and organized, inside, and out
Exhibits clear understanding of all BJs Membership options, Including the importance of renewals, upgrading to our BJs Perks programs
Offer all appropriate membership products such as membership renewal, EASY renewal option, My BJs Perks programs and awards redemption
Provides a high level of customer service to Members
Checks Members out in a timely and efficient manner
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members
Fills shopping carts when necessary and assists at self-checkout stations
Collects payments via cash, check, or other charge payments from members
Issues receipts or change due to Members
Stays up to date on all merchandise promotions, advertisements, and product information
Discounts purchases by scanning and redeeming coupons
Maintains the cleanliness of the frontline area
Assists in general club housekeeping when necessary
Returns re-sellable merchandise to the sales floor area
Manages self-checkout and scan and pan lanes
Assists Members with operations and technical difficulties
Required to meet cashier productivity expectations
Maintains all club policies and procedures
Performs other duties as assigned, including working in other departments as needed
Regular, predictable, full attendance is an essential function of this job
Frequently requires lifting objects up to 30 pounds
Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises