General Manager - Customer Service

The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Lives through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

Responsibilities

Being passionate about the customer service and retail industry while coaching, developing, empowering, and holding accountable all team members to deliver an exceptional customer experience while developing and sustaining a profitable environment.

Responsible for maintaining the highest standards of store appearance and operation.

Responsible for the day-to-day activities of the retail operation, proactively helping in any area where it is needed.

Recruiting, interviewing, hiring and ensuring effective orientation and training of the highest caliber candidates.

Analyzing, recognizing, and proactively managing sales, margin, product inventory levels, cash and inventory, and purchase trends. Utilizing other reporting metrics to maximize bottom line profitability at store level.

Ensuring the company marketing plans and procedures are executed at store level consistently.

Consistently maintain adequate inventory levels through effective ordering which supports driving sales and minimizing non-productive inventory.

On a day-to-day basis, ensuring safety, health, food safety, and sanitation requirements are met in accordance with federal, state, local and company standards.

Responsible for effective employee scheduling and payroll management to maximize daily sales while achieving company labor targets.

Completing all required daily and monthly paperwork and required reporting.

Effectively communicating with all subordinates, peers, and all levels of upper management.

Complete accurate and timely employee performance reviews.

Completing competition surveys as requested by upper management.

Communicating and supporting the companys mission, vision, and values.

Implementing and enforcing all company policies, rules and procedures.

Responsible for executing at store level the fuel pricing strategy including timely and accurate fuel surveys and price changes.

Assisting to ensure high level of employee morale and engagement through enhanced communication, role modeling, employee recognition, consistent feedback, along with direct accountability.

Build and maintain effective business relationships with our vendor partners.

A proactive business manager in all aspects of store operations to achieve company goals and be able to read, understand, and react to P&L and other analytical reports.

Ensure positive employee relations at store level inclusive of resolving all employee problems and disputes in a timely manner. Reaching out for assistance and guidance from the District Manager and Human Resources representatives when necessary.

Responsible for being a catalyst for change and embracing change within the organization as it occurs.

Ability to work all shifts as needed.

High School Diploma or GED is required.

2+ years management experience in food service, retail, or restaurant preferred

Previous Experience Working In High-volume, Guest-focused, Transactional Environment Preferred

Excellent written and verbal communication skills

Ability to work 50 hours weekly

Must be able to work a flexible schedule including weekends and holidays

Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.

Must meet all requirements expected of an Enmarket Store Associate

Eligibility Requirements

Hiring is contingent upon eligibility to work in the U.S.

Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.
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