Maintenance Specialist

COMPANY OVERVIEW:

Patriot Family Homes is a fully integrated short-term rental company that is proudly Veteran-owned and operated. We are currently headquartered in Chattanooga, TN, but also have many remote and travel roles, as well as field teams that include W-2 and 1099 team members who live in the markets where our houses are located. We currently have 60 employees who manage a portfolio of ~550 short-term rentals.

POSITION SUMMARY:

The Market Maintenance Specialist is our frontline for ensuring all of our properties are well maintained. This includes both preventive maintenance tasks, as well as responding to maintenance emergencies that arise while guests are staying in the homes. A Jack All Trades, our Maintenance Specialists are resourceful, hard-working, and great at applying common sense solutions to keep our houses looking sharp while saving the company money by minimizing deferred maintenance costs and avoiding expensive third-party vendor service calls. They've never met a problem they can't solve, and they love to explore innovative ways to improve our homes and maintenance processes.

They can do everything from basic tasks like screwing a toilet paper holder back into the wall, but also more complicated drywall repairs, painting, basic plumbing, simple carpentry, and rudimentary electrical and HVAC fixes. No job is above or below them, and no task is too big or too small. Our Maintenance Specialist gets the job done, with a smile on their face and a pep in their step! They work hard, and smart, know how to leverage technology, delegate out what they can't figure out themselves, and still keep the care of our homes at the core of all they do.

RESPONSIBILITIES:

Exterior:

• Installing digital locks and changing Lock codes
• Installing lock boxes for backup keys
• Installing handrails on steps (interior and exterior)
• Repairing deck and railing that is damaged or rotted
• Re-sealing and painting decks and exterior siding
• Basic fence repairs to wooden and chain link fencing
• Cleaning out gutters
• Basic landscaping including french drains, mulching, tree trimming, etc
• Installing security systems and external cameras (like Ring doorbell)

Interior:

• Installing smart thermostats
• Troubleshooting HVAC issues
• Installing window AC units and portable heaters
• Installing smoke & CO2 detectors
• Fixing/reattaching towel racks
• Hanging wall art
• Drywall repair and interior painting
• Change out broken windows
• Hanging curtain rods
• Replacing light bulbs
• Removing and/or treating for insects and pests
• Able to assist with basic pest control
• Replacing carpet and installing LVP
• Change out switches and do basic electrical work
• Able to install and troubleshoot appliance issues with washer & dryer, stove/oven, dishwasher, refrigerator, microwave

Plumbing:

• Unclogging drains
• Fixing leaking faucets (sink and shower)
• Fixing leaking toilets (changing out and replacing wax ring)
• Replacing toilet guts
• More extensive experience in construction, HVAC, plumbing, electrical or other trades is a major benefit

General:

• Must be able to lift and move heavy objects (mainly pieces of furniture) up to 50 pounds unassisted.
• A truck or other large vehicle for transporting supplies is a major benefit
• Willing to travel to other nearby markets if needed

QUALIFICATIONS:

• Ability to build, implement, and track a comprehensive preventive maintenance program.
• Attention to detail: maintenance issues must be documented and reported. Time tracking is also important, so work can be appropriately assigned and billed.
• Sourcing and supervising third-party contractors with advanced HVAC, plumbing, and electrical skills beyond your own
• Fluency in written and spoken English is required; the ability to speak Spanish is a major benefit
• An active listener who can think quickly and critically under pressure
• Able to confidently solve complex problems quickly, while controlling costs
• Ability to calmly thrive under pressure, perform consistently and work with a sense of urgency
• Must be resourceful and willing to pitch in wherever needed
• Must be a self-starter, and able to recognize need before a task is assigned
• Must be comfortable working in multiple locations, across multiple properties on any given day
• Must have a valid US Driver's License and a reliable vehicle

Experience, Skills, and knowledge:

• Experience with ASANA and SLACK or any other remote work environment software.
• Ability to work independently as well as in a team environment
• Client and service-oriented
• Good command of the English language, written and orally
• Ability to plan, organize, and set priorities

Logistics and Benefits:

• Able to start ASAP.
• Proximity to market or willingness to commute is preferred
• Base Salary depends on the candidate's experience level and fit
• Full-time Benefits include healthcare, PTO, and a 401K program

COMPENSATION & BENEFITS:

Hourly Rate: $20.00 - $25.00

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long term disability insurance
• Short term disability insurance
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules