Patient Care Coordinator

Overview :

Who WE Are:

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Onboarding Objective:

At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success. As a leader in the hearing healthcare industry, we pride ourselves on fostering a supportive and collaborative work environment where every Team Member can thrive.

What Makes Our Onboarding Program Exceptional:

• Personalized 1:1 Coaching: You'll have the opportunity to engage in personalized coaching sessions with your People Leader. These sessions will provide you with valuable insights, guidance, and support as you navigate your role within our organization.

• Live-Virtual Webinars: Engage in live-virtual webinars hosted by department and system experts. These interactive sessions cover essential topics relevant to your role, fostering a deep understanding of our processes, practices, and industry standards.

• Self-Paced Learning Plans: We understand that everyone learns differently. That's why we've curated self-paced learning plans that allow our Team Members to take control of their learning journey at a pace that works best for them.

Our Unique & Tailored Approach:

• Foundational Learnings (First Two Weeks): The initial phase of your onboarding journey focuses on laying the groundwork for success. You'll dive into the most foundational learnings essential for excelling in your role, ensuring a solid understanding of key concepts and practices.

• Advanced Learnings (First 30-90 Days): As you progress in your role, you'll embark on a deeper dive into more advanced topics tailored to your specific responsibilities. This phase empowers you to expand your skills, tackle challenges, and excel in your role with confidence.

Responsibilities :

Who YOU Are:

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator strives to ensure a positive patient experience and to help more people hear better. In addition, the Patient Care Coordinator supports the clinic by helping to achieve revenue goals by attracting new Patients, managing the administrative and operational functions and coordinating Patient interactions and needs.
• Drive Patient appointment and clinic revenue generation by making outbound & follow up calls to potential and existing patients.
• Greet all patients and obtain potential referrals. Understand current marketing promotions.
• Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
• Keep our office patient ready by managing our office supply inventory per company approved lists.
• Manage an accurate account of petty cash, bank deposits and credit transactions.
• Maintain hearing aid inventory.
• Work with patient directly to collect all insurance documentation and understand current HIPAA laws.

Qualifications:

We are Excited About You if:

You have exceptional professionalism and can clearly articulate with our patients in face to face, verbal and written communications. This role is fast paced and requires you to have both a strong organization and sales mindset. As the face of our office, you will need proactive customer service skills and the ability to exhibit friendly and courteous behavior in all patient interactions.
• High School Diploma or equivalent; Associate degree preferred but not required
• Minimum of 1 year of previous front office, preferably in a customer service or sales setting
• Superior multi-tasking and time management discipline
• Ability to work independently and collaboratively with staff and support services
• Skilled in handling sensitive matters and patients with tact, courtesy, and discretion
• Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically word and excel.

Benefits:

Paid time off / Company paid holidays / floating holidays

Health/Medical/Dental/Vision

Competitive 401(k) Program

Exclusive Discounts & Programs

Education Expense Reimbursement

Basic life and AD&D insurance

DMIT Program: Dive deep into management insights.

Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.

A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative Solutions.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
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