This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
WebTPA
Category:
Customer Services
Posted: June 29, 2024
*Customer Service Rep - PT Work From Home*
Location Irving, Texas, United States Category Customer Service/Claims Part-time 26473 JOB DESCRIPTION *Job Summary*
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Essential Functions
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Provide direct client support:
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
(90%)
* Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed. (10%)
Required Work Experience
0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Additional Required Qualifications
Excellent verbal and written communication skills are required.
Qualified candidates should have a professional phone voice.
Must possess good, basic computer and typing skills.
Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
How would you rate your experience popup
Associated topics: agent, answer, call center associate, customer service representative, intern, internship, phone, rep, service specialist, telephone service representative
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Travel Nurse RN - Telemetry 2 323 per week
Posted: June 30, 2024
American Traveler is seeking a travel nurse RN Telemetry for a travel nursing job in Hershey, Pennsylvania. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: 07/30/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel American Traveler
read more...
Home Care LPN/Licensed Practical Nurse 25 to $30/hour - Weekends Only - Lancaster PA
Company:
Faithful Nursing LP
Posted: June 10, 2024
FaithfulNursing Is Looking To Hire Home Care Licensed Practical Nurse's In the Lancaster City, PAArea Must Already Be A Licensed Practical Nurse & Have Reliable Transportation 1 Year of Previous Experience In Home Health or Home Care Preferred Areyou ready to make a real difference in people's
read more...
Nurse Practitioner HouseCalls - Dauphin and Lebanon Counties - Nurse Practitioner
Company:
UnitedHealth Group Inc
Posted: June 30, 2024
Nurse Practitioner, HouseCalls - Dauphin and Lebanon Counties $40,000 Student Loan Repayment Or $20,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program • Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in
read more...
Travel Nurse RN - ED - Emergency Department 1 828 per week
Company:
ARMStaffing
Posted: June 28, 2024
ARMStaffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Wilkes Barre, Pennsylvania. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment
read more...
Diesel Mechanic/Technician I - Experienced
Company:
Penske Truck Leasing
Posted: June 26, 2024
What's the Job? • Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep
read more...
Patient Care Technician - NICU - Full Time Nights - Jefferson Einste
Company:
Jefferson Health
Posted: June 30, 2024
Join the mission of Improving Lives as a Patient Care Tech at Jefferson Health. With more than 42,000 employees, we're the second largest employer in Philadelphia and the largest health system in the Philadelphia region. And our work to improve lives is never done. • Patient Care Tech are
read more...
Travel Nurse RN - Long Term Care 2 190 per week
Company:
medical solutions
Posted: June 29, 2024
Medical Solutions is seeking a travel nurse RN Long Term Care for a travel nursing job in Hazle Township, Pennsylvania. & Requirements • Specialty: Long Term Care • Discipline: RN • Duration: 8 weeks • 40 hours per week • Shift: 8 hours, nights • Employment Type: Travel Were seeking talented
read more...
Registered Nurse - In Home Care
Company:
Willcare
Posted: June 13, 2024
We are hiring a Registered Nurse to work 1:1 with our patients and aides in client homes in the Olean, NY area. We have a variety of hours available and offer benefits, flexible schedules, and weekly pay. $1000 loyalty bonus and referral bonus available! Pay: $35-45+ At Willcare, a part of LHC
read more...
Travel MRI Technologist 3 052 per week
Company:
ADEX Healthcare Staffing LLC
Posted: June 30, 2024
ADEX Healthcare Staffing LLC is seeking a travel MRI Technologist for a travel job in Scranton, Pennsylvania. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Travel or
read more...
Travel Nurse RN - Med Surg - Paying up to $2 143/week
Company:
Vivian Health
Posted: June 30, 2024
Vivian is looking for Travel Med Surg RNs in Wilkes-Barre, Pennsylvania paying up to $2,143/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your
read more...
Diesel Technician/Mechanic II
Company:
Penske Truck Leasing
Posted: June 11, 2024
What's the Job? • Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in
read more...
CDL A Local Delivery Truck Driver - Earn Up to $70 000 in Your First Year - Greencastle PA
Company:
Adusa Transportation
Posted: June 2, 2024
ADUSA Transportation is Now Hiring Local Home-Daily CDL A Delivery Truck Drivers Located Out of Greencastle, PA Earn Up to $70,000 in Your First Year! What We Offer: • Pay: Trip Pay - Apply for More Info! • Income Potential of $70k Your 1st Year With Us! • Full Health Insurance Benefits • Life
read more...
Home Care LPN/Licensed Practical Nurse 25 to $30/hour - Weekends Only - Lancaster PA
Company:
Faithful Nursing LP
Posted: June 10, 2024
FaithfulNursing Is Looking To Hire Home Care Licensed Practical Nurse's In the Lancaster City, PAArea Must Already Be A Licensed Practical Nurse & Have Reliable Transportation 1 Year of Previous Experience In Home Health or Home Care Preferred Areyou ready to make a real difference in people's
read more...
CDL A Local Delivery Truck Driver - Earn Up to $70 000 in Your First Year - Greencastle PA
Company:
Adusa Transportation
Posted: June 2, 2024
ADUSA Transportation is Now Hiring Local Home-Daily CDL A Delivery Truck Drivers Located Out of Greencastle, PA Earn Up to $70,000 in Your First Year! What We Offer: • Pay: Trip Pay - Apply for More Info! • Income Potential of $70k Your 1st Year With Us! • Full Health Insurance Benefits • Life
read more...
Travel Physical Therapist 2 050 per week
Company:
SkyBridge Healthcare Therapy
Posted: June 30, 2024
SkyBridge Healthcare Therapy is seeking a travel Physical Therapist for a travel job in Lower Paxton Township, Pennsylvania. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment
read more...
Registered Nurse RN - Medical - Night Shift
Company:
ChristianaCare
Posted: June 30, 2024
Registered Nurse (RN) - 3B General Medical Unit Night Shift (Hours: 7a-7p) Newark, DE Christiana Care Hospital in Newark is seeking a Registered Nurse (RN) for our 3B General Medical Unit. The scope of services on 3B Medical encompasses a variety of diagnoses including but not limited to: • Diabetes
read more...
Travel Nurse RN - Med Surg 1 951 per week
Company:
MedPro Staffing
Posted: June 29, 2024
MedPro Healthcare Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Wilkes Barre, Pennsylvania. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel MedPro
read more...
Home Care LPN/Licensed Practical Nurse 26 to $28/Hour - Overnight Shift - Weekends Off
Company:
Faithful Nursing LP
Posted: June 1, 2024
FaithfulNursing Is Looking To Hire Home Care Licensed Practical Nurse's In York, PAArea Must Already Be A Licensed Practical Nurse & Have Reliable Transportation 1 Year of Previous Experience In Home Health or Home Care Preferred Areyou ready to make a real difference in people's lives? Faithful
read more...
Travel Physical Therapist 2 119 per week
Company:
MedPro Healthcare Allied Staffing
Posted: June 30, 2024
MedPro Healthcare Allied Staffing is seeking a travel Physical Therapist for a travel job in Towanda, Pennsylvania. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, nights • Employment Type:
read more...
Travel Occupational Therapist 1 566 per week
Company:
Skyline Med Staff Allied
Posted: June 30, 2024
Skyline Med Staff Allied is seeking a travel Occupational Therapist for a travel job in York, Pennsylvania. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Skyline
read more...
CDL-A Driver - Home Daily 70k 75k/Year + No Touch Freight
Company:
Hogan Transportation
Posted: June 29, 2024
Hogan Transports is now hiring CDL-A Dedicated Truck Drivers in Austinburg, OH • Drivers Earn Up To $1,450 Weekly - No-Touch Freight - Recent CDL-A Graduates Welcome Why Choose Hogan: • Starting Pay: $0.53-$0.57 CPM - Based on experience* • Average annual pay of $70,000-$75,000 • Top drivers earning
read more...
Travel Physical Therapist 2 278 per week
Company:
Marvel Medical Staffing Therapy
Posted: June 30, 2024
Marvel Medical Staffing Therapy is seeking a travel Physical Therapist for a travel job in Towanda, Pennsylvania. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel Marvel
read more...
CDL A Local Delivery Truck Driver - Earn Up to $70 000 in Your First Year - Greencastle PA
Company:
Adusa Transportation
Posted: June 2, 2024
ADUSA Transportation is Now Hiring Local Home-Daily CDL A Delivery Truck Drivers Located Out of Greencastle, PA Earn Up to $70,000 in Your First Year! What We Offer: • Pay: Trip Pay - Apply for More Info! • Income Potential of $70k Your 1st Year With Us! • Full Health Insurance Benefits • Life
read more...
Travel Nurse RN - ED - Emergency Department 1 901 per week
Company:
Accountable Healthcare Staffing
Posted: June 29, 2024
Accountable Healthcare Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Wilkes-Barre, Pennsylvania. & Requirements • Specialty: • ED - Emergency Department • Discipline: • RN • Start Date: • 07/08/2024 • Duration: • 13 weeks • 36 hours per week • Shift: •
read more...
Registered Nurse RN General Surgery GI/GU Part Time/Night Shift
Company:
Lancaster General Health
Posted: May 10, 2024
Summary • This 18-bed medical-surgical telemetry unit primarily cares for urology • and gastroenterology patients. • The unit's patients are typical healthy • people who have received a diagnosis that requires surgery for kidney stones, prostate issues, and planned and emergent abdominal surgeries.
read more...
Travel Nurse RN - ED - Emergency Department 1 569 per week
Company:
medical solutions
Posted: June 30, 2024
Medical Solutions is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Wilkes Barre, Pennsylvania. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel Were
read more...
Diesel Mechanic/Technician I - Experienced
Company:
Penske Truck Leasing
Posted: June 11, 2024
What's the Job? • Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep
read more...