This page is optimized for mobile devices, if you would prefer the desktop version just click here

Customer Service Representative

Company: Redner s Markets Inc

Location: US - Pennsylvania - Oxford

Category:

Posted: July 4, 2024

POSITION TITLE: Customer Service Manager

DEPARTMENT: Front End

REPORTS TO: Store Director/Bookkeeper

FLSA STATUS: Non-Exempt

JOB SUMMARY:

To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

1) Promote customer goodwill by providing high standards of customer service.

2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.

3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.

4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.

5) Delegate responsibilities to cashiers as prescribed by store management.

6) Conduct training programs for new associates, as well as associates already on board.

7) Assist cashiers with price checks.

8) Keep store management and scan coordinator informed of all pricing problems.

9) Assist customers with returned merchandise, over rings, and overcharges.

10) Approve customer checks and enforce check cashing policies.

11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.

12) Order and control front end supplies (register paper, ribbons, etc.)

13) Greet and customers and be observant of people in the store.

14) Abide by all company policies as stated in the Employee Handbook.

SUPPLEMENTAL JOB FUNCTIONS:

1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.

2) Strong analytical and mathematics skills for conducting accurate audits.

3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Read the full job description and apply online on the recuiter's web-site

Get Jobilize Job Search Mobile App Now

Receive real-time job alerts and never miss the right job again

Related Job Postings

Truck Driver Company - 6mo EXP Required - OTR - Dry Van

Company: CFI

Location: United States - PA - PA - Hershey

Posted: June 30, 2024

Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it read more...

View Job Details

Truck Driver Company - 6mo EXP Required - OTR - Dry Van

Company: CFI

Location: United States - PA - PA - Edinboro

Posted: June 30, 2024

View Job Details

Regional Truck Driver Company - 6mo EXP Required - Flatbed 1.45k per week

Company: Decker

Location: United States - PA - PA - Cranesville

Posted: June 30, 2024

CDL A Regional - Flatbed 1450 Minimum. Company Flatbed Drivers Average $1,450 Minimum Pay! Weekly Gross • 3 Months Verifiable CDL A Experience with No More Than 3 Jobs in The Last Year* • • As a home-weekly driver, you will operate regionally, pulling 48 ft. flatbed trailers. • Pay and Bonus read more...

View Job Details