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Company:
PROVI
Category:
Customer Services
Posted: July 1, 2024
[Customer Service / Fully Remote] - Anywhere in U.S.
/ Up to $61K per year / Health, dental & vision / PTO / 401K match - As a Customer Support Specialist you'll:
Answer and triage incoming Support tickets, aiming for a team average Time to Resolution under 48 hours and First Response Time under 1 hour; Escalate urgent requests or technical issues for quick resolution; Assist new users on Provi by completing their account setup and responding to their questions with an eye for customer satisfaction; Work with Support Leadership to recognize usage trends and opportunities for more efficient customer service.
Hiring Fast >>
Associated topics:
assistance, client, deskside, front desk, information technology analyst, service, support specialist, technician, technician ii, technology
Read the full job description and apply online on the recuiter's web-site
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