General Manager

The General Manager provides leadership and management in all property operations including staffing, budgeting, forecasting, P&L responsibilities, sales & marketing, guest services and facilities management. They cultivate a positive work environment, an attitude of exceptional guest service, superior room cleanliness and enforce policies and procedures established by NCG and the property brand.

Essential Job Responsibilities
Plans, develops, coordinates and implements the day-to-day operations of the property.
Oversees property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management, and other team member relations' issues.
Cultivates an inclusive culture; maintaining a fun, safe, and supportive environment for team members to thrive.
Provides exceptional guest service to all guests setting the standards for all team members to follow.
Maintains personal contact with guests, clients and community organizations.
Prepares annual operating budget to include a sales, marketing and revenue management plan.
Leads all sales efforts and revenue management for the property.
Plans, develops and implements the Forecasting Report and Budgeting Report for the property.
Analyzes financial performance by comparing actual performance to planned performance, identifying variances, initiating corrective action and completes Variance Report.
Ensures that all company and brand standards are followed.
Ensures that all certifications are complete and up to date (CPR/alcohol serving).
Maintains product and service quality standards by implementing policies and procedures, investigating deficiencies/complaints, and initiating corrective action.
Inspects guestrooms to ensure all cleanliness standards are met for North Central Management, Inc. and the property brand.
Monitors and maintains procedures for control of supplies, keys, monies and credit.
Monitors and maintains procedures for safety and security of property staff and guests.
Secondary Job Responsibilities
Is trained and able to perform any position at the property.
Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire system and elevators.
Remains current on industry trends and local market activities; responds to the same.
Additional responsibilities assigned by Regional Vice President/Director of Operations or Area General Manager.

Qualifications
Willingness to openly embrace and actively demonstrate the company's Vision, Mission, Values, Culture and Operating Philosophy.
College degree or related work experience.
Five or more years of hotel experience with three years in a management position.
Strong interpersonal and communication skills; ability to speak clearly and listen attentively.
Ability to read and write effectively.
Effective problem-solving skills.
Ability to handle pressure with poise and finesse.
Positive attitude, outgoing and friendly personality.
Strong leadership and a professional image.

Working Conditions and Physical Requirements The conditions and requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to travel to NCG Hospitality-managed properties with occasional overnight stays. Travel may be by automobile, commercial aircraft, or private aircraft.
Possession of a current valid driver's license and evidence of insurability.
This position must be able to work in all areas of NCG Hospitality properties.
This position is subject to frequent interruptions and may need to reprioritize activities.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent keyboard use/data entry and prolonged periods of sitting at a desk.
Constant repetitive motion.
Rarely need able to lift, push, pull and carry up to 100lbs.
Constantly be able to stand and walk for long periods of time.
Sporadically able to work in confined spaces.
Constant use of hearing and speech to share information through oral communication.
The position may be subject to the handling of and exposure to chemicals, detergents, and cleaners.
This position is subject to exposure to bloodborne pathogens.
Occasional exposure to worksites that require personal protective equipment.
Ability to work longer hours when necessary to complete assigned projects/meet deadlines.