Position Summary
The full-time Banquet Captain is responsible for supervision and coordination of activities of banquet servers during banquets and concessions services to ensure that food is served promptly. The Food & Beverage Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible.
Regular and punctual attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.
Essential Job Functions and Responsibilities
+ Must be able to make quick and accurate decisions.
+ Consults with Banquet Manager regarding serving arrangements and additional employees and equipment required.
+ Supervises banquet and concession servers.
+ Meets with Banquet Manager at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.
+ Meet with client prior to start of event to review menu and itinerary.
+ Anticipate customers' needs, respond promptly, and acknowledge all customers, however busy and whatever time of day
+ Must be a leader, motivating the servers, resolving conflicts, and exceeding guest expectations.
+ Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.
+ Prepares Captain's Reports, detailing the function and comments of the Host (on-site contact)
+ Promotes and maintains the highest level of customer service to all Oklahoma City Convention Center guests.
+ Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
+ Must inspect function space prior to start of function to ensure cleanliness, organization, and ambiance, (first impression, attractiveness, etc.)
+ Observes food being served to ensure that food is correctly garnished and arranged
+ Responsible for consumption sheets.
+ Ensure front and back of the house are maintained in a clean and orderly fashion.
+ Ensure all closing duties for staff are completed before staff sign out
+ Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees
+ Foster and promote a cooperative working climate, maximizing productivity and employee morale
+ Complete all paperwork and closing duties in accordance with departmental standards
+ Review status of assignments and any follow?up action with Banquet Manager and/or oncoming Supervisor
+ Other duties may be assigned.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
Education and Experience
+ High school diploma or GED
+ One year's experience as a banquet server or banquet captain
+ Food Handler's and Alcohol Awareness Certificate preferred.
+ Previous Supervisory experience preferred.
Skills and Abilities
+ Ability to prioritize multiple projects and meet strict deadlines
+ Ability to work under minimal supervision
+ Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
+ Must have professional attitude and appearance
+ Daily lifting and carrying up to 20 lbs. Up to 10 minutes at a time.
+ Performing work through repetitive eye/hand coordination
+ Must be able to balance and have good manual dexterity
+ Constant reaching, standing, walking, and stooping
Computer Skills
To perform this job successfully, an individual should have knowledge of computers and basic computer programs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed for events.
+ Physical ability to perform tasks that may require prolonged standing, sitting and other activities necessary to perform job duties. Ability to lift and/or move up to 50 pounds.
+ This position requires minimal stooping and lifting, but substantial walking. Must be able to stand or sit for long periods of time.
+ Be able to withstand moderate to loud noises.
+ Ability to work in both inside and outside environmental conditions.
NOTE: The essential job responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
APPLY
All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact Human Resources | ***
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No Phone Calls
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.