This page is optimized for mobile devices, if you would prefer the desktop version just
click here
Company:
Crescent Services
Posted: June 29, 2024
Come work at the beautiful world-class, award-winning Shangri-La Resort! The beautiful and inspiring Shangri-La Resort is seeking a Front Desk Agent for this very busy and highly rated destination resort. This iconic resort features amazing food, golf, marina, and a guest experience which is legendary.
When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort. We stand out in the hospitality industry because we believe in our people and our culture.
Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.
Position Summary:
Under direct supervision of the Hotel Director, responsible for management of hotel desk operations.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Includes the following (Other duties may be assigned):
Education and Experience:
High school diploma or equivalent
Related experience is preferred but not required.Must be 18 years of age or older.Must be able to pass a background check.
Knowledge, Abilities, Skills, and Certifications:
While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift in excess of 25lbs.
Physical stamina and proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.
Work Environment:
The duties of this position are primarily performed in indoor climate conditions.
Evening, holiday and/or weekend work are required.Extended hours and irregular shifts may be required.
PERFORMANCE STANDARDS:Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties.Furthermore, the specific examples in each section are not intended to be all-inclusive.Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.
When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort. We stand out in the hospitality industry because we believe in our people and our culture.
Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.
Position Summary:
Under direct supervision of the Hotel Director, responsible for management of hotel desk operations.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Includes the following (Other duties may be assigned):
- Answers all incoming calls
- Inform guests of all required information and be prepared to answer questions the guest may pose regarding the resort or local area attractions.
- Quote rates and room availability in accordance with established procedures.
- Maintains detailed knowledge of resort services and hours of operations.
- Record reservations received verbally or in writing and enter in property management system.
- Provides a friendly and courteous guest/employee contact experience.
- Follow appropriate procedures to process or cancel reservations.
- Follow established phone etiquette procedures.
- File, retrieve, and update reservations and related reports.
- May be required to check guest in and out of hotel, settling accounts with established procedures.
- Perform job duties as required by other department managers, including Human Resources, Sales and Catering and Food and Beverage.
- Perform job duties of Concierge as scheduled (See Concierge job description)
- Performs other job-related duties as assigned.
Education and Experience:
High school diploma or equivalent
Related experience is preferred but not required.Must be 18 years of age or older.Must be able to pass a background check.
Knowledge, Abilities, Skills, and Certifications:
- Must be able to maintain a professional status through interface with customers.
- Must be able to maintain a professional working relationship with management and co-workers.
- Must be able to work flexible schedules
While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift in excess of 25lbs.
Physical stamina and proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.
Work Environment:
The duties of this position are primarily performed in indoor climate conditions.
Evening, holiday and/or weekend work are required.Extended hours and irregular shifts may be required.
PERFORMANCE STANDARDS:Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties.Furthermore, the specific examples in each section are not intended to be all-inclusive.Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.
Read the full job description and apply online on the recuiter's web-site
Related Job Postings
Tire Technician
Company:
Loves Travel Stops and Country Store
Posted: July 3, 2024
Req ID: 438490 Address: 2700 E Highway 33 Guthrie, OK, 73044 Benefits: • Paid Time Off • Flexible Scheduling • 401(k) - 100% match up to 5% • Medical/Dental/Vision Insurance after 30 days • Competitive Pay • Career Development Welcome to Love's! Tire Technicians work in a fast-paced environment and
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Class A CDL Company Driver - 6mo EXP Required - OTR - Dry Van
Company:
CFI
Posted: June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Structural Steel Estimator_Project Manager
Company:
Atlas Stone Fabricators
Posted: July 3, 2024
Atlas Fabrication, LLC manufactures custom products for a variety of uses. • We can manage projects through all stages-from product development to engineering, fabrication, and installation. • We are committed to providing our customers with a quality product promptly at an affordable price. • Our
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Class A CDL Company Driver - 6mo EXP Required - OTR - Dry Van
Company:
CFI
Posted: June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Sales Associate OTS
Company:
PepsiCo
Posted: July 3, 2024
• The OTS Sales Associate is responsible for securing incremental availability of our Pepsico Beverages Portfolio within a variety of customer channels via strategic selling solutions. • Products in this portfolio include, but are not limited to, Pepsi, Gatorade, Tropicana, Frappuccino, Rockstar and
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Travel Nuclear Medicine Tech Medical Technologist
Company:
Anders Group
Posted: July 3, 2024
Nuclear Medicine TechMedical Technologist • Location: MADILL , OK • Start Date: 07/22/2024 • Shift: 3x12 Nights • Setting:Hospital • Apply online or contact us ASAP for more information on this great opportunity! • Anders Group is looking for a qualified Nuclear Medicine Tech Medical Technologist to
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Medical Surgical - RN/Registered Nurse - Med Surg
Company:
OneStaffMedical
Posted: July 3, 2024
We. Are. OneStaff. Medical. An independently-owned, nationally-recognized and amazingly awesome staffing firm ready to work • for you! A work ethic forged in the Midwest, we are here to stand by your side and help you find your dream assignment • anywhere in this great country. We want the same
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Physical Therapist 40+ per hour
Company:
Saint Francis Health System
Posted: July 3, 2024
Saint Francis Health System is seeking a Physical Therapist for a job in Muskogee Campus - Hospital, Oklahoma. & Requirements • Specialty: • Physical Therapist • Discipline: • Therapy • Start Date: • ASAP • Duration: • Ongoing • Employment Type: • Staff Current Saint Francis Employees - Please click
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Truck Driver Company - 6mo EXP Required - OTR - Dry Van
Company:
CFI
Posted: June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Local CDL Driver
Company:
Beacon Roofing
Posted: July 3, 2024
Overview: • Joining Beacon Building Products as a CDL Driver means becoming part of a values-driven organization. Our core principles guide everything we do: • putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...
Bilingual Spanish/ English Customer Service Representative
Company:
Foundever
Posted: June 25, 2024
Foundever • At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our
read more...