Posted: June 30, 2024
Join Seronda Networks as a Customer Service Representative!
About Us: At Seronda Networks, we offer more than just cutting-edge solutions. You'll find a place where you can grow professionally, be part of a passionate team, and work in an environment that values your contributions. Join us as we continue to transform ideas into realities and build an exciting future together.
Location: Columbus, Ohio (This is an on-site position; you will be required to work at our office)
Working Hours: Monday to Friday
Salary Range: $38,560 - $43,510 per year
Customer Service Representative Overview: As a Customer Service Representative at Seronda Networks, you will be the first point of contact for our customers. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and promotions.
- Process orders, returns, and exchanges efficiently.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Maintain detailed and accurate customer records.
- Stay informed about product updates, company policies, and industry trends.
Qualifications:
- High school diploma or equivalent; additional education in business or related fields is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and customer service software.
- Previous experience in customer service or a related role is preferred.
Benefits:
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Ongoing training and professional development programs.
- Supportive and collaborative work environment.
If you are passionate about customer service and ready to join a dynamic team, apply now to become a Customer Service Representative at Seronda Networks! Be part of our mission to exceed customer expectations and drive our company's success.
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Read the full job description and apply online on the recuiter's web-site
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