Account Coordinator/Inside Sales Team Lead

With minimal supervision, support and assist supervisor by providing leadership, training, and coaching to unit. Provide analytical support as the subject matter expert to determine business processes. Coordinate and manage the workload of the team by evaluating the workload, assigning and distributing projects, and determining and monitoring deadlines to meet standards of performance

Conduct various types of analyses including data, feasibility, impact, technical, and workflow/processes to support business decision making

Conduct internal and external research to gather data and accomplish objectives
Provide training and coaching on processes, procedures and system tools to new team members
Represent the department on corporate and divisional projects as needed; communicate impacts and work with management to develop solutions
Act as first contact for urgent or escalated issues raised by Clients, Brokers, and Sales Team; identify resource for resolving escalated issues and delegate or handle response as appropriate to ensure highest level of customer satisfaction
Inform supervisors of trends in staff performance identified through observation and feedback
Monitor the phone system to ensure appropriate phone coverage is provided at all times; provide input to supervisors for developing phone coverage schedule
Assist Supervisors with special projects to support organizational and departmental objectives
Job Specifications

Typically has the following skills or abilities:

Two to four years of customer service or administrative support experience
Experience managing a heavy workload
Proficient in a Windows environment with word processing, spreadsheet application, and data entry
Excellent communication and interpersonal skills to effectively communicate plan and installation information
Ability to have a solution-oriented approach to work
Demonstrated ability to identify and resolve moderately complex problems
Must be flexible and adaptable
Ability to stay focused and productive during times of ambiguity
Ability to provide effective feedback for and/or skills at process improvement
Type 35 wpm
Preferred Skills
Prior Wholesale and/or Eyewear experience
Experience in fast-paced customer service/distribution environments
Ability to m entor and train new team members effectively under a supervisor's guidance
Detail-oriented and efficient,ensuring accuracy and optimized order entry
Experience acquiring, building, and managing new client accounts with strong communication and relationship-building abilities
Excellent data analytical skills and creation of SOPs to improve operational efficiency
Ability to insightfully support field sales reps and resolve client/sales team issues with a collaborative and problem-solving approach
Proactive problem-solving skills, effectively handling urgent client/sales team issues, exceeding expectations, and building positive relationships
Skilled in collaboratively contributing to supervisor's special projects with initiative and organizational skills
StrongExcel skills,with the ability to manipulate data and generate reports.SAP experience is a valuable bonus
Able to thrive in evolving situations and handle changing demands with agility
• LI-HYBRID
• LI-MARCHON
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please .
Salary Ranges:
$17.00 - $27.50 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates:
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We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
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