Luxury Retail Assistant Manager full time

Johnny Was, LLC

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming - the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

Position Overview:

The Assistant Store Manager will work closely with the Store Manager to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store.

Business Attributes:

• Ability to meet and exceed store and personal sales plan while maximizing the profitability of the store
• Support and partner with the Store Manager to complete daily operations in a timely manner
• Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and develop creative approaches to drive toppling results
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives)
• Understands and uses all retail systems and reporting tools
• Responsible for store inventory control and loss prevention while assisting in quarterly inventory
• Assist in the oversight of all daily operational duties (i.e. opening, closing, returns, customer complaints)
• Completes operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources.
• Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team.
• Maintain interior and exterior upkeep of the building with partnership from the corporate office
• Assist the store manager in sourcing of qualified candidates
• Assist in training new associates to set them up for success
• Executes visual guidelines 72 hours from when received
• Communicate all internal business needs and employee issues to the Store Manager in a timely manner

• Fosters an environment of teamwork and collaboration as well as enthusiasm and positivity
• Demonstrates confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results of self and others on the team
• Evaluates performance of all team members and provides consistent and timely feedback to the Store Manager for further coaching and development of the team
• Collaborating with the Store Manger to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals
• Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Ensure the team receives all new product knowledge training to strengthen selling skills
• Model and enforce dress code compliance
• Achieve personal selling goals consistently leading by example
• Ensure that customer and employee experience are prioritized over workload or tasking

• Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.
• Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way
• Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed
• Meeting customer issues with patience while being solution oriented for the highest good of the client
• Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.

• Have a friendly and outgoing personality with an open team-oriented mindset
• Have excellent customer service skills with an energetic personality
• Are driven, goal oriented and take ownership and accountability
• Are a strong leader who works effectively with others
• Have strong organizational, follow up and communication skills

• High School diploma or GED
• 2 years retail experience, preferably in women's contemporary fashion
• Computer skills to include operation of iPad-based point of sales system, email and Microsoft Suite, Google Drive and Dropbox
• Proven ability to deliver sales results
• Ability to work retail hours including days, nights, weekends, and special events
• Bending/stooping/kneeling required
• Able to lift up to 50 lbs