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Company:
Trustedadvisors Group
Posted: July 1, 2024
*Service Delivery Manager (REF03)*
Nous recherchons pour le compte d'une filiale d'une banque un Service Delivery Manager (SDM).
• Missions Principales:* Assurer le dploiement des services infrastructure et de piloter le contrat dont il a la responsabilit.
• Dfinir les indicateurs et veiller garantir auprs de son client les niveaux de services contractualiss.
• Activits principales*:
• Participer et s'engager dans l'laboration du contrat de services infrastructures
• Participer activement dans le dploiement des projets Infrastructure
• Dfinir le contenu et les modalits de mise en uvre de services Infra travers les descriptifs des SLA et SLR
• Veiller la prise en compte des vnements pouvant impacter le contrat de services tout au long de son cycle de vie
• Prendre la responsabilit de l'laboration des plans de progrs et formuler les plans d'actions
• S'assurer de l'impact de tout changement sur le niveau de service, particulirement sur les engagements de niveau de service et sur les accords oprationnels (interne et sous-traitance)
• Analyser et valuer les rsultats des indicateurs et proposer des plans d'actions
• Assurer le reporting client
• Suivre le budget du contrat de services
• Piloter la contractualisation des contrats de sous-traitance
• Participer lidentification des services crateurs de valeur
• Identifier les nouveaux besoins clients
• Une bonne exprience en matire de gestion et dexploitation des Infrastructures.
• Une bonne connaissance des Datacenter
• Gestion de la relation client et suivi des contrats de service;
• Gestion de projets.
• Une bonne connaissance du monde systme (Windows, AD, VMWare, Linux, Messagerie, Sauvegarde, etc.). Une bonne connaissance du monde Rseau & scurit (Routing, Switching, Firewall, . ).
• Profil recherch :* Titulaire dun bac+5 en informatique
• De 5 10 ans d'exprience dans la gestion et ladministration des Infrastructures dans des environnements de production
• Comptences requises pour le poste :* Une bonne exprience en matire de gestion et dexploitation des Infrastructures.
• Une bonne connaissance du monde systme (Windows, AD, VMWare, Linux, Messagerie, Sauvegarde, etc.).
• Une bonne connaissance du monde Rseau & scurit (Routing, Switching, Firewall, . ).
• Bonne matrise de communication en anglais.
• Type de Contrat:* Freelance
• Dure de la Mission:* 3 mois renouvelables (Projet sur 1 anne minimum)
• Lieu:* Casablanca
•
Nous recherchons pour le compte d'une filiale d'une banque un Service Delivery Manager (SDM).
• Missions Principales:* Assurer le dploiement des services infrastructure et de piloter le contrat dont il a la responsabilit.
• Dfinir les indicateurs et veiller garantir auprs de son client les niveaux de services contractualiss.
• Activits principales*:
• Participer et s'engager dans l'laboration du contrat de services infrastructures
• Participer activement dans le dploiement des projets Infrastructure
• Dfinir le contenu et les modalits de mise en uvre de services Infra travers les descriptifs des SLA et SLR
• Veiller la prise en compte des vnements pouvant impacter le contrat de services tout au long de son cycle de vie
• Prendre la responsabilit de l'laboration des plans de progrs et formuler les plans d'actions
• S'assurer de l'impact de tout changement sur le niveau de service, particulirement sur les engagements de niveau de service et sur les accords oprationnels (interne et sous-traitance)
• Analyser et valuer les rsultats des indicateurs et proposer des plans d'actions
• Assurer le reporting client
• Suivre le budget du contrat de services
• Piloter la contractualisation des contrats de sous-traitance
• Participer lidentification des services crateurs de valeur
• Identifier les nouveaux besoins clients
• Une bonne exprience en matire de gestion et dexploitation des Infrastructures.
• Une bonne connaissance des Datacenter
• Gestion de la relation client et suivi des contrats de service;
• Gestion de projets.
• Une bonne connaissance du monde systme (Windows, AD, VMWare, Linux, Messagerie, Sauvegarde, etc.). Une bonne connaissance du monde Rseau & scurit (Routing, Switching, Firewall, . ).
• Profil recherch :* Titulaire dun bac+5 en informatique
• De 5 10 ans d'exprience dans la gestion et ladministration des Infrastructures dans des environnements de production
• Comptences requises pour le poste :* Une bonne exprience en matire de gestion et dexploitation des Infrastructures.
• Une bonne connaissance du monde systme (Windows, AD, VMWare, Linux, Messagerie, Sauvegarde, etc.).
• Une bonne connaissance du monde Rseau & scurit (Routing, Switching, Firewall, . ).
• Bonne matrise de communication en anglais.
• Type de Contrat:* Freelance
• Dure de la Mission:* 3 mois renouvelables (Projet sur 1 anne minimum)
• Lieu:* Casablanca
•
Read the full job description and apply online on the recuiter's web-site
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