DC Hands & Feet Engineer

Title : DC Hands & Feet Engineer

Location - Reno, Nevada - Onsite

Rate : 30/hr

F2F interview

Candidate should have Car.

Roles and Responsibilities

Update DC Sheet/Inventory

Update DC Portal

Server OS installation.

Server Configuration

Update Firmware, BIOS and drivers etc.

Vendor co-ordination for hardware issue

Share Logs with Vendor for hardware issue

Vendor Escorting in DC

Parts received and return

Server Mounting

Server Movement

Rack Movement

Prepare Gatepass for Device Movement

Escorting Vendor in MUX Room

Coordination with Network Team

Network Connectivity

Coordination with Teams (VM, Storage, Backup & Unix)

Maintain DC Store (Server Part Only)

Coordinate with Custom for Material inspection

Coordinate with Logistics Team

PO and Invoice status check

Maintain Authorization Sheet (DC, MUX & Fire Proof Safe)

MUX room cleanup

DC cleanup

Check and maintain Power and Cooling in DC

Labeling on Racks and Devices

Client servers issues

provide Recording Backup as per admin request

Tape Movement to Fire Proof Safe

ATS Installation

ATS Configuration

PDU Installation

Reports

Remedy and Tasks

Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes

Collate audit findings, analyse the same and prepare reports on the findings

Support to the LoB HR to come up with an action plan based on the audit finding

Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance

Prepare reports periodically for the CoE review with the Senior Management

Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics

Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required

Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE

Share reports with the supervisor for review and circulation to relevant stakeholders

Provide inputs (if any) on improving the current reports

Study the HR plan and understand requirements from the CoE

Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review

Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and reseClienth material available

Pilot and test the new process; Prepare training material, support socialization of the same across Business Units

Coordinate with the LoB HR and Business leaders to enable rollout of the new processes

Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes

Respond to customer queries as and when required and escalate to supervisor when required

Soft Skills

Strong written and verbal communication skills

Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

Strong customer service skills

Ability to interact with customers so as to ensure that the service is polite, efficient and responsive

Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives

To work through issues analytically to a successful conclusion

Flexibility with respect to time client deliverables need to be met with a Can do attitude

Excellent problem solving / quantitative/ analytical skills

Experience of managing and leading a geographically and culturally diverse team

Desired Experience

Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)

Strong Microsoft Office skills (Outlook, Word, and Excel)

Thorough understanding of Outlook's calendaring tool

Understanding of Exchange functional accounts and how they are used within Microsoft technologies

Teamwork

Technical Expertise

Interpersonal Effectiveness

Concern for Order and Quality

Desk side Support Management

Customer Relationship Management

Vendor Relationship Management

Project Management

SLA Management including Incident, problem, Configuration, Service request etc.

Daily review with the Country Managers

Periodic reviews with Customer and Vendors

MIS and Reporting

Other Skills / Experience

Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.

Management of the Region

A significant travel is expected on the job hence should be willing to work in such a role

Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired