Overview
At Office Depot Inc., the Service Advisor - Key Carrier (KC) is a part-time role providing 'total solutions' to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings.
The Service Advisor - Key Carrier will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Services Advisor - Key Carrier will utilize Office Depot Inc.'s proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
The Service Advisor - Key Carrier will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Service Advisor - Key Carrier must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts. The essential functions of this position may require the Service Advisor-Key Carrier to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
Responsibility in the Print function to ensure efficient operation while driving overall store sales. Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
Routinely supports management while acting as an LOD and may assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits. Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.
Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience. Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention. Works to continually develop personal selling skills and product knowledge through sales and service tools provided.
Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
Education and Experience:
High School diploma or equivalent education preferred.
Minimum 1-3 years of experience in related field.
Sales and/or Customer Service experience preferred.
Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
Skilled in Customer Service and Print Services experience would be desired.
Must possess advanced selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
Must be adaptable to a changing environment.
Must be able to assist others in a professional environment.
Possess excellent verbal and written communication skills.
Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
Must possess ability to process information/merchandise through POS register system.
Pays close attention to detail to ensure high quality production in the Print Services area.
Positive and Engaging, Action Oriented and Integrity, Accountability & Trust.
Demonstrate passion for the brand, products, services and solutions offered to our customers.
Must possess a desire to continually develop personal selling skills and product knowledge.
Drive for Results, Decision Quality and Patience.
About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 81198