The Shift Lead has the primary responsibility for managing Team Member shifts and conveying the Caf Lola culture to his/her Team Members and restaurant guests. The shift lead is responsible for working with the restaurant Manager to ensure all Caf Lola policies and procedures are upheld during each shift. The/She must be cross trained on all FOH and BOH duties. The Shift Lead must maintain all responsibilities as set forth below and must drive results through knowledgeable Team and exceptional guest service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Daily Shift Operations:
The Shift Lead must ensure that all Team Members are following all standards of conduct and policies set forth in the Book of Lola
Must work to ensure our guests have an exceptional dining experience, ensuring all food and beverage orders are accurate and executed in a timely manner
Lead high energy shifts and leverage company provided tools to run high performing shifts
Be a hands on working Lead; if you See A Need then Meet a Need
Execute key measures of the shift to include cleanliness, maintenance, labor, guest service, food quality and culture of the restaurant to assure Caf Lola standards are being met in these areas
Be a guest advocate communicating needs to Crewmembers to ensure guest satisfaction during each shift
Proactively manage your shift with prep and administrative duties
Team Management
Coach, develop and train Team Members on proper Caf Lola procedures during each shift;
Motivate Team Members to maximize their potential on each shift;
Ensure Team Member and guest safety throughout the shift;
Manage and report all risk management issues per company standard; lead and support adherence to company uniform policies during shift.
Fiscal Responsibilities
Support management on all areas that impact the business to include managing labor costs, waste monitoring, sales and costs of goods;
Monitor management of daily cash procedures;
Provide accurate inventory and reporting data;
Provide a sense of urgency when handling all Team Member and guest issues to ensure a successful restaurant operation
QUALIFICATIONS:
Minimum of High School Diploma or equivalent required, some College preferred
Must be 18 years of age or older
Minimum of 6 months of previous food service, retail or restaurant supervisory experience
Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
Takes initiative
Has excellent verbal and written skills
Must be able to stand for up to 10 hours per day
Must be in good physical condition and possess good communication skills
Must be alert to management, staff, and guest needs
Be a brand ambassador both in and outside of the restaurant
ADDITIONAL REQUIREMENTS:
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.
Ability to lead, motivate, and empower the Caf Lola Team Members to higher levels of performance
Ability to align crewmembers with Caf Lola culture by balancing working hard and having fun
Ability to manage basic tasks, the restaurant s Team Members and fiscal operations
Ability to manage all public dealings in a professional manner
Ability to recognize problems and problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create plans, and convert plans into action
Ability to measure performance, subjectively and objectively
BENEFITS/PERKS:
Annual Paid Vacation - Up to ten (10) days per calendar year
Benefits/Insurance - Eligible for medical, dental, and vision on the first of the month after 60 days in the position
Equity Opportunity - Equity opportunities will be evaluated upon consistent, superior personal and business performance as well as growth into the Area Manager or Director level, either of the two levels required to qualify for such consideration
Complimentary Team Member Meal & Drink while on Shift
50% Discount off any item at any time
Associated topics: business coach, district manager, fire captain, manager, manager in training, petty officer, police captain, sergeant, supervisor, team lead